I had the same issue when I downloaded the H9 app for my TimeFactor.  What I found is that you have to click and drag the .syx into the interface on the main screen of the H9 app.  Once I did that, it everything showed up again.  I had the old FactorLib and I had dropped them into the H9 app.  The only annoying thing is that the .syx file lost it's name.  So when you drag presets in, do it one file at a time and then rename it in the presets list.  It defaults to TimeFactor Preset or something like that.  Hope this helps.