Thanks for spending your time on this topic, thanks THOM and TIMOTHYHILL for actually reading my posts, you guys totally got my point. I need to make this clear for other folks here: when I opened this topic I was looking for some help from Eventide, help that eventually came and I am totally satisfied with both product and support. I am not aware of any any other way to get support other than the forum itself otherwise I wouldn't have posted my discontent here.  I didn't mean to be disrespectful and I am sorry if criticizing NickRose hurt someone's feelings,  but I didn't feel really helped out by his reply as I am sure he has been very helpful a million other times, anyway I extend my apologizes to Nick Rose himself.