So just wanted to highlight that there might be an access issue when trying to access the algorithm on a Core via a H9 Max.

Ok, to access the algorithms on your Cores, you need to resync your Cores with Eventide's server.  You do this by clicking on the Settings button in H9 Control's bottom menubar and going to 'Sync Algorithms on H9 with Server'.  This will install all the algorithms in your account to your Cores.

I'm sorry that you had to use your coupon to get HotSawz on one of your Cores.  If you want to send a quick email to support@eventide.com about that, we can give you that coupon back.