My Mixing Link was sent to Sound Service, Germany, through Thomann. The DI output has a hum. 6 weeks later there is no Mixing Link, no information, nothing. Seems the customer service works like “And it’s gone…”
The manufacturer Eventide apparently doesn’t have anything to do with the matter anymore. They sent me an email address of the German company. I should contact them. So the warranty passes to Sound Service or what?
Thomann says they don’t get any answer from Sound Service either. How bad can it get?
In comparison: I had a problem with a Electro Harmonix device: 10 days later solved.