When you said no sound, I mistakenly thought that you meant no sound, as in silence. My bad.

What you meant was no effect, as in dry signal only.

In this case you should follow Bohan's advice and update the software. This may well fix it.

If, following the update, you then follow the UM and "Restore Factory System Settings" (NOT "Presets and System Settings") this will preserve your presets.

But, backing up presets before a major change is always wise.

Note that we prefer USB for software updates rather than wireless – it is faster and sometimes more reliable.