It looks like I am have the same problem.

Sorry for your issue. 

Could you please connect to your H9k in Emote, right click the device on the left side of the devices page, and select "Download System Report" ?

From there, you can select the "H9kClientLog.txt" and email that to me at tskoglund @ eventide.com with a description of any other issues related to this you are having. 

If anyone else has this issue, please follow the above instructions and send me a client log of your H9k. 

Thanks,

Tyler