I was a beta tester for Emote 2.0 and as I try to upgrade to the public version, I have to update the firmware to 2.0 from 1.4.0[4]. When I try to do it via Emote, I do see the list of available firmware version, including 2.0.0.3, but as I try to install it, I get an error saying "Emote cannot update this H9000R because its firmware is out of date. Please update your unit to the latest firmware using a USB updater. Alternatively, you can upgrade your H9000R using Emote version 1.3."

 

Can someone provide EXACT instructions on what I need to do, as I am nervous that the above may or not work. I was hoping to never have to worry about this with 2.0, and hopefully this is the last time, but help appreciated.

 

Regards

 

Hi, 

Sorry for the confusion with this. The H9000 firmware version you are on is not compatible with the new Emote update method, so that's why you are getting the error message. 

You have 2 options to update: 

1. Update to latest firmware using USB firmware installation: https://cdn.eventideaudio.com/manuals/h9000/content/appendix/startup_seq.html#fail-safe-updater-recovery-mode

2. Download/Install Emote 1.3: https://www.eventideaudio.com/support/product/14445/installers

Update your H9000 to the latest firmware using Emote 1.3, then download/Install Emote 2.0 and you should be all set. 

Once your H9000 is on the latest firmware, you will be able to use the new update method for future updates. Sorry for the inconvenience and let me know if you have any issues.