Update H9 and software

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    • October 17, 2021 at 4:24 pm #159508
      jaimetorres13
      Participant

      Recently i purchased 2 used effect: 1. H9 MAX 2.H9… Previous owner Update the “normal H9” to max… He give me the account for enter the H9 control Software… When i connect the 2  effects it shows “Update aviable” i have 2 questions:

      1-  If i update the software of the “normal” h9 do i loose the max update?

      2- If i update the software do i loose the max upgrade on the normal H9?

    • October 17, 2021 at 4:42 pm #159509
      joecozzi
      Moderator
      Eventide Staff
      jaimetorres13 wrote:

      1- If i update the software of the “normal” h9 do i loose the max update?

      No. If you are 100% certain they purchased the MaxOut program, that unit is forever categorized as an H9 Max according to Eventide’s system.

      jaimetorres13 wrote:

      2- If i update the software do i loose the max upgrade on the normal H9?

      No.

      jaimetorres13 wrote:

      He give me the account for enter the H9 control Software… When i connect the 2 effects it shows “Update aviable” i have 2 questions:

       

      This is not optimal. The previous owner should have deregistered the units so that YOU can establish your own Eventide account. In fact, that is what I recommend you do for security purposes.

      • October 17, 2021 at 4:49 pm #159510
        jaimetorres13
        Participant

        He was afraid that if he deregistered the 2 effects we loose the max upgrade and i was going to pay all over again… Its posible to make all that process? How i am 100% certain that the second unit its maxed and i gonna still maxed if i deregister and register in my account? This is what i see when i enter in the account001

    • October 17, 2021 at 4:59 pm #159511
      joecozzi
      Moderator
      Eventide Staff

      That second unit does not look like an H9 Max. Contact support@eventide.com for them to verify. Under normal circumstances, Eventide allows a Max owner to download the algorithms to other Standard/Core H9’s on the account. But this DOES NOT turn those Standard/Core units into actual H9 Max pedals; if those pedals are ever deregistered they go back to being what they were.

      Did this person purchase the MaxOut or not? Contact Eventide support for clear answers.

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