I can’t log in.

Hi there,
What service portal are you trying to log in to? To reregister an H9 to a different user contact support at eventide dot com, and include a photo of the serial number on the bottom of your H9.

I am now having this issue. I can log in to the main Eventide site without trouble. However I cannot log on the Eventide service portal,. It rejects my info. Tried to reset password , no link arrives. Tried to create new account it says one already exists although I have never used it or signed in before for service. The link to the portal was sent by support. Is it non-functional?

https://support.eventide.com/servicedesk/customer/portal/3/user/login?destination=portal%2F3%2FAUD-61970%3Fsda_source%3Dnotification-email

Well that makes no sense! The info would have saved me some wasted time. Why would you send emails with this? :

“View this request in our service portal.” ·A link to the service portal…very confusing. I was just trying to monitor the progress of my unit in for repair without

bothering the staff.

I have touble logging in to the store to renew my gobbler subscription, it does not see the email address used for the account, can an admin please help?

thank u in advance 😉

Hello, good evening, how are you ? I just bought an eventide but I’m a new user.. could you re-register my eventide? I bought some presets for my delay, I made the account on h9, I already activated the account… and I still can’t access the app, could you help me? Attached is a photo of the serial number of the pedal.

I HAVE ALREADY SENT SOME E-MAILS TO SUPPORT BUT IT HAS STILL BEEN RESOLVED… MY EMAIL IS VASCONCELOSBINHO10@GMAIL.COM

I BOUGHT THIS PEDAL USED, IT WAS A DREAM BUT I DIDN’T KNOW ABOUT THIS PROTOCOL… CAN YOU GET RELEASED MY ACCESS TO THE H9 APPLICATION?

FOLLOW THE PHOTOS ATTACHED

<span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>Olá, boa noite, como vai? Acabei de comprar um eventide, mas sou um novo usuário. Você poderia registrar novamente meu eventide? Comprei alguns presets para meu delay, criei a conta no h9, já ativei a conta… e ainda não consigo acessar o aplicativo, você poderia me ajudar? Em anexo está uma foto do número de série do pedal.</span></span>

<span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>JÁ ENVIEI ALGUNS E-MAILS PARA O SUPORTE MAS AINDA NÃO FOI RESOLVIDO… MEU E-MAIL É VASCONCELOSBINHO10@GMAIL.COM</span></span>

<span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>COMPREI ESTE PEDAL USADO, ERA UM SONHO MAS NÃO SABIA DESTE PROTOCOLO… PODE ME LIBERAR MEU ACESSO AO APLICATIVO H9?</span></span>

<span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>ACOMPANHE AS FOTOS EM ANEXO</span></span>

Can you associate my pedal with my email and disassociate it from the previous owner?

please help me..

my email is: vasconcelosbinho10@gmail.com

This account is already activated.

i am also facing same issue any one please help