Hello,

Can you be more specific when you say it is losing connection? If you are referring to the “Device disconnected unexpectedly” pop-up message, then please see my post above. We are looking into the issue, but using Emote as a plug-in will resolve the unexpected disconnection issue in the meantime. Note that these disconnections do not happen while you are actively using Emote, they should only be happening while Emote is running in the background.

Can you elaborate when you say it sometimes seems to reboot on its own? The H9000 is rebooting or Emote is rebooting?

USB is not used to connect to the H9000 to Emote, that can only be done via ethernet or WiFi, but your connection method will not have any impact on the unexpected disconnections.