iPad H9 app not connecting with H9 Max / account

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    • August 11, 2022 at 7:23 pm #164988
      rollumhaas
      Participant

      I’m getting an error message that says, “The given user name / password combination could not be found”. It works on my iPhone fine but the iPad keeps giving me this message. Eventide said they no longer support the H9 Max via phone and the email help was useless, so if anyone has any ideas I’m all ears. Here’s a list of what I’ve tried…

      *Resetting password

      *Uninstalling/reinstalling the app

      *Resetting the H9

      Resetting Bluetooth on the H9

       

    • August 11, 2022 at 7:28 pm #164989
      joecozzi
      Moderator
      Eventide Staff

      How have you tried resetting the password? Did you go on eventideaudio.com?

    • August 14, 2022 at 2:52 am #165023
      MichaelPot
      Participant

      Hi Eventide team, I have the same problem. I’ve had an Eventideaudio.com account for years for the plugins I bought. The H9 is my first Eventide stomp box. When prompted by H9 Control to either create a new account or login to an existing account, I chose the latter and entered my existing account credentials. However, H9 Control responded by saying “The given user name / password combination could not be found”. This happened both on my iPhone as well as on my Mac. I reset the password, but the same thing happened.

      Should I create a separate user account for the H9 or should my existing eventideaudio.com credentials work?

      Please help.

      Thanks.

    • August 14, 2022 at 8:03 am #165024
      joecozzi
      Moderator
      Eventide Staff

      Please email support@eventide.com and include your serial number and this description of your problem. They will be able to sort it out.

    • August 14, 2022 at 8:21 am #165025
      MichaelPot
      Participant

      Thanks Joe. Did that yesterday so expect a reply in the next few days. 👍

    • August 21, 2022 at 4:59 am #165090
      MichaelPot
      Participant

      Just an update for those interested: The Eventide Support team provided a very simple fix to the problem: log-in using my Eventide account user name instead of email address. That’s all.

      Thanks.

       

      • January 31, 2023 at 1:42 pm #168779
        leoescribe
        Participant

        I had the same problem a while ago, a while ago I switched to Android and I couldn’t connect with my H9.
        The given username password could not be found.
        Finally and thanks to this forum I was able to connect again and my life is now much easier.

        Thanks!

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