Physion plugin not showing up in my daw

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    • #165082
      ShawnBoyles
      Participant

      Hi, I see Physion in my iLOK License Manager, and have activated it. Yet it’s not showing up in my DAW.

      Please advise

       

       

    • #165102
      tbskoglund
      Moderator
      Eventide Staff

      Hello,

      Please post plug-in related issues in the our plug-ins forum as it will be easier for us to help you there.

      You can try the troubleshooting steps that apply below and let me know what happens.

      Windows:

      Please let me know what version of Windows you are running, as well as the version of the DAW you are using, then see the below steps:

      1. Confirm that you have the latest version of the plug-in installed: https://www.eventideaudio.com/products/plugins
      2. Confirm that you have the latest version of iLok License Manager installed.If you already have iLok License Manager installed, open iLok License Manager and select Help → Check For Application Updates
      3. If you do not have iLok License Manager installed, download the installer at http://www.ilok.com and install.
      4. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
      If you are using VST2, Eventide Plug-ins are installed to the following locations by default. Please make sure that your DAW is set to look at the applicable custom folder:VST32: c:\Program Files (x86)\Common Files\Steinberg\VST2\Eventide\
      VST64: c:\Program Files\Common Files\Steinberg\VST2\Eventide\
      5. If steps 1-4 don’t solve your issue, close your DAW and run the plug-in uninstaller. The uninstaller is located at Start Menu->Control Panel->Programs and Features->Uninstall a Program
      6. Open your DAW and rescan your plug-ins, and then shut your DAW again.
      7. Deactivate and reactivate the plug-in license in iLok License Manager.
      8. Reinstall your plug-in.
      9. Reopen your DAW and rescan your plug-ins.

      Mac:

      Please let me know what OS version you are running, as well as the version of the DAW you are using, then see the below steps:

      1. Confirm you have the latest version of your plug-in installed: https://www.eventideaudio.com/products/plugins
      2. Confirm that you have the latest version of iLok License Manager installed.If you already have iLok License Manager installed, open iLok License Manager and select iLok License Manager → Check For Application Updates in the toolbar. If you do not have iLok License Manager installed, download the installer at http://www.ilok.com and install.
      3. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
      4. If steps 1-3 don’t solve your issue, close your DAW and uninstall the plugins.
      Newer plug-ins have an uninstaller is located at /Applications/Eventide/Uninstallers.
      For older plug-ins without an uninstaller, delete the following files:
      AAX: Mac HD/Library/Application Support/Avid/Audio/Plug-ins/Eventide/<plugin name>.aaxplugin
      VST: Mac HD/Library/Audio/Plug-ins/VST/Eventide/<plugin name>.vst
      AU: Mac HD/Library/Audio/Plug-ins/Components/<plugin name>.component
      Presets and Docs: ~/Music/Eventide/<Plugin Name>/ (whole folder)
      5. Open your DAW and rescan your plug-ins, and then shut your DAW again.
      6. Deactivate and reactivate the plug-in license in iLok License Manager.
      7. Reinstall your plug-in.
      8. Reopen your DAW and rescan your plug-ins.
      9. AudioUnit only: If still not showing, some macOSes occasionally require a restart for Audio plugins to correctly scan.

    • #165818
      sjdefranco
      Participant

      Hi,

      I am having the same problem with my iMac. I completed all of the mac steps above and still the Mk 2 is not showing up.

      I have the original Physion installed, does this need to be uninstalled first?

      Pro Tools 2021.10 on High Sierra 10.13.6.

      Thank you.

      • #165822
        tbskoglund
        Moderator
        Eventide Staff

        Please email support@eventide.com and provide your iLok account and which troubleshooting steps you have tried already and we can help you further there.

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