H90 control centre – cannot log in?

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    • January 6, 2023 at 8:55 am #168296
      matthias.hoste
      Participant

      I just reinstalled my win11, and now the H90 control software reports failed login when i enter my email and password, so i cannot use it. I tried disabling my firewall, reinstalling, running as administrator, no avail.

      Triple-checked and changed my password, i can login on the website with it, no problem.

       

      Anyone else have this, or know of a solution?

    • January 6, 2023 at 10:50 am #168298
      tbskoglund
      Moderator
      Eventide Staff

      Sorry for the issue you are having. You must use your Eventide username to login, not your email address. Let me know if that works.

    • January 6, 2023 at 3:14 pm #168312
      matthias.hoste
      Participant

      Ah okay, i figured it out. i could not find my user name anywhere (it says my full email adress on the user webpage) but i noticed under my post here it says the same, but without the @ and the rest of the email adress after that. Tried that, and it worked, thanks!

       

      Did this get changed? ithink i remember being able to login with the full mail adress previously?

    • January 6, 2023 at 3:19 pm #168313
      tbskoglund
      Moderator
      Eventide Staff

      Glad to hear you got it working. H90 Control has always required a username and not an email address to login.

    • January 29, 2023 at 11:05 am #168713
      stratoboss
      Participant

      Thanks, I had the same problem

    • March 24, 2023 at 10:33 pm #169910
      NecroBemis
      Participant

      Yes, how do I find out my user name, if it is different from my email address (with which I log in otherwise)?

    • March 24, 2023 at 10:37 pm #169911
      NecroBemis
      Participant

      Actually, I think I see it. “NecroBemis.” OK, got it.

    • March 25, 2023 at 10:28 am #169913
      matthias.hoste
      Participant

      So, for anyone having this problem, you can see your username underneath your user icon when you post in this forum.

    • May 25, 2023 at 1:41 pm #171537
      garyslama
      Participant

      Yes, that worked for me.

      Log into the Eventide portal… hover of the “Person Icon” in the upper right and select “My Account”.

      Your user name appears near the top of the screen.

      Yay! Time to play!

    • November 4, 2023 at 12:42 pm #175433
      Hovky
      Participant

      same problem

    • November 25, 2023 at 6:22 am #176106
      montybae
      Participant

      q

    • November 25, 2023 at 2:37 pm #176112
      cov_nfo
      Participant

      just writing something here so I can see my username 😀

      • November 27, 2023 at 9:12 am #176167
        tbskoglund
        Moderator
        Eventide Staff

        Users can visit https://www.eventideaudio.com/my-account/ and their username will be displayed at the top of the screen.

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