H90 Locking Up

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    • April 25, 2023 at 4:43 pm #170651
      ahlatimer
      Participant

      My H90 is continuously locking up. It’ll respond to input for a little bit, but will randomly get stuck (usually turning on/off a patch) and won’t respond to any additional input without being unplugged/plugged back in. It was originally getting stuck at various points while loading. Here’s a video of it getting stuck: https://www.dropbox.com/s/k6fbzk518af4oi5/IMG_1035.mov

      I’m using the provided power supply. I have tried to put it in recovery mode and update to the latest version (twice, even). I have also reset to factory settings.

      I did send an email to support@eventide.com last week but haven’t heard back yet, so figured I’d give the forum a shot in case someone else had experienced the same issue and figured out a fix!

    • April 25, 2023 at 5:19 pm #170652
      joecozzi
      Moderator
      Eventide Staff

      Hi ahlatimer,

      Very sorry you’re experiencing issues. Have you checked your junk mail to see if Support responded? It’s unusual for support@eventide.com to not have responded quickly. Let me know if you don’t see a message.

    • April 25, 2023 at 5:21 pm #170653
      ahlatimer
      Participant

      Yep, I’ve checked junk mail. Haven’t seen anything come through, though. Should I send them another follow up email?

    • April 25, 2023 at 5:22 pm #170654
      joecozzi
      Moderator
      Eventide Staff

      Please do. I will have them be on the look out right now.

    • April 25, 2023 at 5:26 pm #170656
      ahlatimer
      Participant

      Sent! Tried using a different email as well in case that was causing issues.

    • April 25, 2023 at 5:27 pm #170657
      joecozzi
      Moderator
      Eventide Staff

      Have you registered your product?

    • April 25, 2023 at 5:33 pm #170658
      ahlatimer
      Participant

      It’s registered to a different account. I sent an email to get it transferred to this one but didn’t hear back on that email, either.

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