Support is MIA

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    • #171826
      spaulding
      Participant

      Has anyone been able to get a response from support? I’ve written a few times over the last month with a registration issue and gotten no response.

    • #171831
      tbskoglund
      Moderator
      Eventide Staff

      I’m sorry that you have been unable to contact support. I don’t see any tickets from your email address, perhaps it is getting marked as spam. I can look into this.

      Can you provide some more information about your issue? I’ll see if I can resolve it here.

    • #171845
      spaulding
      Participant

      Thanks for the email. Yes, perhaps my emails are going to spam. I’ve written a few times to support@eventide.com over the last month or two. After I posted I found an old post in the forums with an email address for nsanchez, they have responded as well and may be looking into my issue.

      The issue is that I upgraded from Anthology XI to XII a while ago and I’m unable to get it registered. So it doesn’t show up in my iLok account. Which is username: Spaulding.

      Anything that can be done to fix this would be appreciated.

    • #171850
      tbskoglund
      Moderator
      Eventide Staff

      If you can please email support@eventide.com again your email should go through now.Let me know when you’ve sent that and what email you used so that I can check. Thanks.

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