Control app not working

Hello Danmusic1968,

Sorry you are having trouble with H90 Control. Are you able to check if the H90 shows up in the Device manager?

Make sure you are not using any application that may divert the H90 as a MIDI device. This is typical of DAWs. Does this happen with all other applications closed?

Make sure you’re connecting directly to the computer, not via any USB hubs. Use the USB cable that came with the H90.

In addition, make sure you’re using the latest version of H90 Control. 1.4.1

I don’t know. I’m trying to help you narrow down the issue.

Can you try deleting the H90 from H90 Control (X’ing it out) and try re-adding it?

And you have no other applications running correct? This error is usually the result of another app taking up the MIDI port that H90 Control requires.

Hopefully someone else can chime in with other things to try. In the meantime, please contact support@eventide.com with this issue. I recommend linking to this forum thread so they can read what you’ve tried. Please include your computer specs and operating system.

Can you clarify please? Are both computers running the same operating system? Both PC/Mac? H90 Control should be working on any compatible computer.

I’m unsure if Eventide is not seeing this, but it looks like it’s a fairly wide issue with Control 1.4.1. The first page has several threads regarding this issue.

Since the problem started with my H90 and the Control app, I did virtually everything without improvement. See my post in this thread https://www.eventideaudio.com/forums/topic/h90-control-app-no-longer-seeing-h90/

We have not been able to replicate the problem on our own machines. Are you using Anti-virus software of any kind? We are aware of concerns that this could potentially block MIDI device communications without the proper exclusion.

tsternfeld wrote:

What makes you say the drivers need updating? I wouldn’t expect a brand new PC to need driver updates.

It’s not the drivers; I did the Windows update twice. Unless there are some Eventide-specific drivers, which I cannot find. I have uninstalled the Antivirus, and it helped. Although, I hardly see it as a result

Your sibling in this thread mentioned a driver update issue; I’m guessing it is a reference to some antivirus vendor’s “driver update” feature, which are frequently incorrect.

Just in case you’ve not seen the latest developments on the other thread here: https://www.eventideaudio.com/forums/topic/h90-control-app-no-longer-seeing-h90/

If you’re using either Avast or AVG antivirus software, their latest updates stop the H90 control app from seeing the H90 (I tested both applications under Windows 10 today).

I’ve switched to Avira and H90 Control is now working normally again.

I’m good too, although I had to axe the Avast, and now I’m running on a Windows Defender. I’m still hoping the next H90 Control built will address it.

Since updating to H90 Control Version 1.4.1, I am unable to connect to the H90 Control. It worked for a year on the same laptop, same set up, but not any longer.

I have tried everything, new cables., disabled both AVG antivirus and Windows defender, disconnected my H90 device in Control app, disconnected H90 in device manager, tried recovery mode, etc…

Unable to “Add Device” back in Control App. I get the same error as everyone else:

Timeout waiting for response:<span style=”font-size: inherit;”>Expected Response ID(Ox71)</span>

Any ideas?

It won’t work if you disable the antivirus. You have to deinstall it.

It’s a fucking pain, tho

I hope Eventide will sort it in an update

benjamin11 wrote:

When facing a non-functional control app, a person might consider troubleshooting steps like restarting the device, checking for updates, ensuring compatibility, and reviewing connectivity settings. It prompts thoughts on resolving technical issues swiftly to restore functionality and convenience.

Bot?

Hi. I’m having trouble logging in today with the  H90 app. It seem to accept my username and password even though I’ve checked that they are correct.

Sorry typo there “not accept my username and password”!

It’s all working now. Thank you!

Thank you,
for sharing such good information,