H90 locks up. Control app crashes

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    • November 14, 2023 at 4:19 pm #175729
      Jim-Jazz
      Participant

      I am getting really frustrated with the H90 pedal and the H90 Control software. Either one or the other is constantly locking up or crashing. I have latest firmware 1.5.7 installed and latest H90 Control version 1.4.1 installed. I also have uninstalled my antivirus guard. Was frozen up on intial power up so I reinstalled H90 control, went into recovery mode and installed latest firmware 1.5.7. Now H90 Control just crashes whenever I change to a different preset patch.

      Considering selling this pedal due to all the hassles I have had with it. Never had this many issues with the H9

    • November 14, 2023 at 4:24 pm #175730
      joecozzi
      Moderator
      Eventide Staff

      This is definitely not normal behavior. Sorry you’re encountering these problems. Please contact support@eventide.com directly.

    • November 17, 2023 at 11:20 am #175842
      Jim-Jazz
      Participant

      Have it working for the moment. Uninstalled antivirus software, turned off the internet on my laptop, and tried several high speed USB cables and finally got it to work. Crossing my fingers and hoping it doesn’t lock up during a performance as I have my Strymon Bigsky in the insert chain and would sure hate to lose both the H90 and my Strymon while performing.

    • November 17, 2023 at 11:59 am #175845
      Jim-Jazz
      Participant

      Spoke too soon. It is now crashing again!

    • November 17, 2023 at 12:47 pm #175848
      joecozzi
      Moderator
      Eventide Staff

      Hi Jim-Jazz,

       

      You should be having zero issues with your H90. Nada, Zero, zilch. Please contact support@eventide.com to get things sorted out. I would not perform with it until your 100% certain of what’s causing the issue.

    • November 17, 2023 at 7:47 pm #175864
      Jim-Jazz
      Participant

      <p style=”text-align: center;”>I have contacted support.</p>

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