Help with H90 Blue tooth not working

Tagged: Help with H90 Blue tooth not working

This topic has 35 replies, 11 voices, and was last updated 11 months, 2 weeks ago by tbskoglund
Eventide Staff
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- November 28, 2023 at 1:54 am #176211
  konchogrinchen
  Participant
  Hi. Tried connecting my computer, PC running Windows 10, using the new 1.7.1 update.
  My computer shows it is paired with the H90 and the H90 shows my computer’s
  name in the H90 bluetooth window above quick knob 3.
  The left blue LED is on. The H90 display is on but the right blue LED is off. (Not Pairing?)
  I have an H9 that is hooked up to the same computer it’s bluetooth is working fine.
  I an running 1.7.1 on both the H90 and Control app.
  I am using a Asus Bluetooth USB dongle, on my computer.
  
  I notice if I go into my computer’s bluetooth settings and remove the H90 then add it back in
  
  both Blue LED on the H90 come on for about 5 seconds. then turn off again.
  Any help?
- November 28, 2023 at 3:53 am #176213
  Graeme777
  Participant
  No PC support.. this bluetooth update seems to be for Mac only.
  
  Anyone from Eventide able to say if/when PC bluetooth is coming ?
- November 28, 2023 at 11:03 am #176237
  smv
  Participant
  Hi,
  
  I tried to connect my H90 with my Mac Studio running OS Ventura 13.6.1. But even if the Blue tooth light is lit, my Mac doesn’t see it at all.
  
  Tried many times without any success.
  - November 29, 2023 at 9:59 am #176294
    tbskoglund
    Keymaster
    Eventide Staff
    You must use H90 Control to initiate the Bluetooth pairing/connection. It sounds like you’re using your Mac’s Bluetooth settings.
    
    Please follow the instructions from the user guide to connect/pair your H90: https://cdn.eventideaudio.com/manuals/h90/1.7.1/content/system-menu/bluetooth.html
- November 29, 2023 at 7:38 am #176292
  Nebyudelic
  Participant
  I’m also having issues connecting my H90 to my M1 MacBook Pro (running Monterey 12.0.1). I get as far as entering my passkey, then it searches for the device, doesn’t find anything and then the bluetooth on the H90 turns itself off. Also tried many times with no success.
  
  I’d read the statement where it’s noted that there’s sometimes issues with Bluetooth Midi on Monterey and to upgrade to Ventura to try and resolve the issue, but sounds like there’s still issues with Ventura as well then. I’m waiting for a new external hard drive to arrive so I can back up my system as it stands before upgrading to Ventura to see if that fixes it for me.
  - November 29, 2023 at 10:29 am #176295
    tbskoglund
    Keymaster
    Eventide Staff
    Sorry for the issues you are having.
    
    Can you please look in your Mac Bluetooth settings for any H90 devices and “forget” them? You also need to select “forget” from the H90’s Bluetooth menu. Then try the entire pairing process again using H90 Control: https://cdn.eventideaudio.com/manuals/h90/1.7.1/content/system-menu/bluetooth.html
    
    If you are still having issues, go to About This Mac > System Report > Hardware > Bluetooth and locate the “chipset” information.
    
    Please email support@eventide.com with the chipset information and we can determine if the updating your OS will resolve the connection issue.
  - November 29, 2023 at 11:54 am #176299
    Nebyudelic
    Participant
    Thanks for the quick response. There were no H90 devices to ‘forget’ within my Mac Bluetooth settings. I’ve ran through the process step by step as per the manual again and after I get the connection request, I input the passcode and then it just hangs there scanning for Midi Bluetooth devices and doesn’t connect to anything. The Bluetooth on the H90 then turns off.
    
    I’ll send the chipset info through the email address provided (Chipset: BCM_4387)
- November 29, 2023 at 12:08 pm #176300
  smv
  Participant
  Sorry, my big fault. I followed the procedure on the online manual and now is perfectly working with my Mac.
  
  Thank you for your fast reply and help.
  - November 29, 2023 at 3:02 pm #176309
    tbskoglund
    Keymaster
    Eventide Staff
    Great, glad to hear you got it working!
- November 29, 2023 at 1:32 pm #176304
  Securb
  Participant
  I am turning Hot Knob 1, but I am not seeing the Bluetooth dialog. I know I am doing something wrong.
  - November 29, 2023 at 3:01 pm #176308
    tbskoglund
    Keymaster
    Eventide Staff
    You need to turn Quick Knob 1, the knob all the way on the left of the 3 small knobs. The word “Bluetooth” is located above this knob, turning the knob will turn it on/off.
- November 29, 2023 at 4:05 pm #176315
  Securb
  Participant
  I am doing that, but it is just changing the parameters of the setting. I have had the pedal in PERFORM and SELECT mode and can not find the right menu.
  - November 29, 2023 at 4:12 pm #176316
    tbskoglund
    Keymaster
    Eventide Staff
    The Bluetooth menu is in the System Settings. Press and hold the Programs and Routing buttons together to enter this menu, then locate and select the Bluetooth menu.
  - November 29, 2023 at 6:28 pm #176320
    joaters
    Participant
    Would be helpful to add a step in the user manual to go to Bluetooth in System Settings before turning Quick Knob1. This caught me out too. Thanks
  - November 29, 2023 at 6:30 pm #176321
    tbskoglund
    Keymaster
    Eventide Staff
    Thanks for the suggestion. We’ll work on improving this.
- November 29, 2023 at 4:47 pm #176317
  Securb
  Participant
  Thank you I am in and connected. Loving the new iPad app.
  - November 29, 2023 at 4:58 pm #176318
    tbskoglund
    Keymaster
    Eventide Staff
    Good to hear!
- December 3, 2023 at 7:30 am #176453
  Nebyudelic
  Participant
  Just wanted to follow up on the Bluetooth connection issues I was having. I upgraded to Ventura from Monterey this morning and everything works as it should. Thanks again to all at Eventide support for the rapid responses to everything.
  - December 3, 2023 at 12:59 pm #176462
    tbskoglund
    Keymaster
    Eventide Staff
    Glad to hear this. Thanks for reporting back!
- December 3, 2023 at 11:48 am #176457
  carlschn
  Participant
  I cannot see the Bluetooth option on the systems menu? I am running the H90 Control 1.7.1 (on a MacBook Air) and firmware on the H90 is 1.6.11.6. Any pieces of advice?
  - December 3, 2023 at 11:54 am #176458
    tbskoglund
    Keymaster
    Eventide Staff
    Please update your H90 to firmware 1.7.1 and that will enable Bluetooth on the H90.
- December 3, 2023 at 12:00 pm #176459
  carlschn
  Participant
  Apologies for the stupid question. Now it is of course working.. 🙂 Thanks for a really fast reply!
  - December 3, 2023 at 12:59 pm #176461
    tbskoglund
    Keymaster
    Eventide Staff
    No problem, glad to hear you got it working!
- December 3, 2023 at 9:40 pm #176470
  konchogrinchen
  Participant
  The update 1.7.1 will not work on PC. From What I have been told.
  - December 4, 2023 at 9:33 am #176480
    tbskoglund
    Keymaster
    Eventide Staff
    To clarify, there is no Bluetooth support for Windows, but you can use H90 Control 1.7.1 on a Windows machine. There are many UI updates and improvements in this version.
  - December 19, 2023 at 9:04 pm #176851
    dirtybuck
    Participant
    Wow. I was very excited for the Bluetooth update. I use a PC. Disappointed for sure. What kind of time frame are we looking at until
    
    a PC version is released? Thanks in advance.
  - December 20, 2023 at 11:18 am #176862
    tbskoglund
    Keymaster
    Eventide Staff
    Sorry, it’s not that simple. The H90 uses BLE MIDI which is not supported by Windows. We may have some workarounds you can try in the future but there is no timeframe for official Bluetooth support on Windows due to them not supporting BLE.
    
    More information can be found here: https://www.thegearpage.net/board/index.php?threads/new-eventide-h90-harmonizer.2410601/page-158#post-38038468
  - December 22, 2023 at 3:52 pm #176888
    dirtybuck
    Participant
    Thanks for the reply. Hopefully a workaround will emerge soon. This might be a dumb question, but when the app finally
    
    comes out, it will work with android (and it’s Bluetooth) I assume?
  - December 22, 2023 at 3:55 pm #176889
    tbskoglund
    Keymaster
    Eventide Staff
    There is no timeframe for official Bluetooth support on Windows. Sorry, I cannot provide and further information.
  - December 23, 2023 at 12:15 am #176894
    dirtybuck
    Participant
    Right. What I was wondering is, when there’s finally an app for the H90 to work with phones, like the H9 has,
    
    will it be usable with android phones as well as I-Phones like the H9 is? Thanks.
- December 9, 2023 at 5:43 am #176626
  sciamu
  Participant
  Hi there,
  
  I’ve enabled the bluetooth on the pedal (blue LED on) but neither of my iPads (iPad Air2 and iPad 5th gen.) sees the H90.
  
  Yes, the bluetooth is on on both devices and I use one of them to edit the H9.
  
  Am I missing something?
  - December 11, 2023 at 9:50 am #176652
    tbskoglund
    Keymaster
    Eventide Staff
    Sorry for the issues you are having. Are you following the iPad connection steps from the user manual? There is a specific set of instructions you need to follow for this to work correctly: https://cdn.eventideaudio.com/manuals/h90/1.7.1/content/system-menu/bluetooth.html#ipad-connection
  - December 16, 2023 at 8:31 am #176803
    sciamu
    Participant
    What I mean is that no H90 is listed in the Settings -> Bluetooth page of my iPads hence I can’t select an H90 from the iPad’s Bluetooth MIDI Devices menu
  - December 16, 2023 at 10:03 am #176804
    tbskoglund
    Keymaster
    Eventide Staff
    Sorry you are still having issues but It’s not clear if you read the instructions I sent you. You need to use H90 Control to initiate the pairing process, you should not go to Settings > Bluetooth on your iPad unless you are forgetting the H90 from your iPad’s list of devices.
    
    If you are following the instructions from the manual and are still having issues, please contact support@eventide.com and we can help you further there.
- May 12, 2024 at 1:46 pm #182656
  advansys
  Participant
  Bluetooth not working on H90 ver 1.8.5.69
  
  the H90 Doesn’t show up on any of the iPads (all 3) or on the iPhone, or in the H90 App.
  
  Tried the IOS Korg-BLE, it did not see the H90 as well.
  
  Followed the connection steps..
  
  Any ideas?
  - May 13, 2024 at 9:26 am #182662
    tbskoglund
    Keymaster
    Eventide Staff
    Sorry for the issues you are having.
    
    Is this a new issue you are having since updating the H90 software? Or have you never been able to connect with Bluetooth?
    
    Did you turn Bluetooth on in the H90 system settings? Does the left blue LED on the H90 turn on and remain lit?
    
    Have you tried the steps to forget on both devices? These instructions are found under pairing tips: https://cdn.eventideaudio.com/manuals/h90/1.7.5/content/system-menu/bluetooth.html#ipad-connection
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