MIDI expression issue and bricking

Tagged: bricking, expression, firmware, Issues, MIDI

This topic has 21 replies, 5 voices, and was last updated 10 months ago by tbskoglund
Eventide Staff
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Viewing 15 reply threads

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- December 1, 2023 at 1:47 am #176361
 
 Jsale83
 Participant
 
 I updated the firmware to v 1.6.1 and I noticed on the pitch flex algorithm was giving me a stepping issue while sweeping the expression pedal.
 
 I did not have any issues with this until the new update.
 
 I decided to run the second out from my mission exp pedal to exp input 2, just to try and bypass the issue. I selected manual to be controlled by exp 2 in the H90 control software, but it wouldn’t work properly. Then I noticed it wasn’t responding to midi PC messages I was sending it from my Gigrig G3.
 
 I decided to unplug the unit and when I plugged it back in the unit bricked on me and won’t come off of the loading screen.
- December 1, 2023 at 5:47 am #176362
 
 montybae
 Participant
 
 o
- December 1, 2023 at 8:11 am #176367
 
 wedelich
 Moderator
 Eventide Staff
 
 1st things first, let’s get the pedal operational again, we’ll table the MIDI thing for now. Are you able to boot into Recovery Mode (boot while holding SELECT, PERFORM and first Quickknob)? If so, the pedal will appear as a mounted drive on your computer. Send us the logs that are there in the log folder.
 
 Also, send us a screenshot of the finder/explorer window contents for H90 mounted as a drive in Recovery Mode.
- December 1, 2023 at 8:04 pm #176423
 
 Jsale83
 Participant
 
 Here are the logs
 
 Attachments:
 You must be logged in to view attached files.
- December 1, 2023 at 8:13 pm #176428
 
 Jsale83
 Participant
- December 1, 2023 at 8:14 pm #176429
 
 Jsale83
 Participant
- December 1, 2023 at 8:15 pm #176430
 
 Jsale83
 Participant
 
 Wont let me add the last 2 logs for some reason
- December 2, 2023 at 12:14 pm #176442
 
 Jsale83
 Participant
 
 When I try to load the last two logs I’m receiving this error message
- December 2, 2023 at 1:45 pm #176444
 
 tbskoglund
 Moderator
 Eventide Staff
 
 Sorry the forum is not the best place to upload attachments. It would be better to send attachments directly to support@eventide.com
 
 It’s not clear what the status of your issues is, were you able to update your H90 using Recovery Mode? It looks like it’s showing up correctly in H90 Control.
- December 2, 2023 at 1:50 pm #176445
 
 Jsale83
 Participant
 
 When I try to upload the newest firmware it gives me an error message. I’ll send a screenshot later. I’ll also upload all the log files to the support email
- December 2, 2023 at 8:26 pm #176451
 
 Jsale83
 Participant
- December 2, 2023 at 8:28 pm #176452
 
 Jsale83
 Participant
 
 This is what I get when I try to upload the v1.7.1
- December 3, 2023 at 10:46 pm #176471
 
 Jsale83
 Participant
 
 I purchased a new unit so I don’t have any down time. Here is the stepping issue while controlling parameters via midi expression.
 
 https://photos.app.goo.gl/hh951oc7LFdUZumu7
- December 3, 2023 at 10:49 pm #176472
 
 Jsale83
 Participant
 
 I also tried using the 2nd out of my expression pedal and go into control 1 but it’s not functioning properly either.
 
 The toe position will go to the selected place but the heel only goes partially down. That makes it unusable
 - January 12, 2024 at 4:50 am #177245
 
 Bert Sleeckx
 Participant
 
 Hello,
 
 I’m having the same problem, is there a solution?
 
 If not I’m starting another thread. It used to work perfect until updating to 1.6.1, tried 3 different exp pedals, different cables, over midi (also tried 14-bit), direct analog into H90; problem stays. If I move the pedal slowly, you can hear the steps, if I move it fast its more a on/off behaviour instead of a sweep.
 - January 12, 2024 at 3:28 pm #177268
 
 tbskoglund
 Moderator
 Eventide Staff
 
 I have received your support ticket and will help you troubleshoot the issue there,
- January 13, 2024 at 11:15 am #177271
 
 Jsale83
 Participant
 
 Hey Bert,
 
 No fix at the moment. I send support a video a while back with the stepping artifacts and I’m sure they’re trying to fix it. My solution is use one of the outs of my Mission Aero 25 straight into the H90. I had to reassign all the parameters I was controlling via MIDI to expression pedal.
 
 The Aero 25 is great since it has 2 outs. So one to my Gigrig G3 and the other to the H90. I would switch back to MIDI expression if they got this fixed so I could use the 2nd out for a different pedal.
 
 Hope this helps
 - January 13, 2024 at 4:06 pm #177273
 
 Bert Sleeckx
 Participant
 
 Thanks for your reply!
 
 I’ve made a support ticket and send 2 videos. My problem is that over Midi my 3 pedals have that issue. But when I use them to control my kemper the problem is gone. If I go direct from exp. Pedal tot H90 my 2 Boss pedals have the same problem. My Roland pedal seems tot work.
 
 This all started a month ago.
 
 Kr,
 
 Bert
 - January 15, 2024 at 2:05 pm #177294
 
 tbskoglund
 Moderator
 Eventide Staff
 
 Hi Bert,
 
 I have not received a response from you on the support ticket after requesting more information. Please respond to the support ticket to troubleshoot the issue further.
 - January 15, 2024 at 4:48 pm #177301
 
 Bert Sleeckx
 Participant
 
 Hello Tyler,
 
 I ‘ve answered this last friday, on your mail. I’ll do it again.
 
 Here is what I wrote except te pictures and video.
 
 Can you tell me you’ve got it this time?
 
 Thanks, Bert
 
 The problems started about a month ago. Until then no problems with the pitchflex.
 
 Guitar into input1 H90 (dual mode) pichtflex preset A before kemper
 
 H90 output1 into Kemper input.
 
 kemper send to H90 input3
 
 H90 output 3-4 return to kemper.
 
 Midi
 
 Footcontroller Gordius big little giant lg-X with 3 expression pedals connected.
 
 My expression pedal for the pitchflex is Boss Fv500-H
 
 But If I use the 2 other exp pedals; Boss FV500-L and Roland EV-5 the problem is the same.
 
 Direct
 
 After calibration; 2 Boss pedals problem is the same
 
 Roland pedal seems to work better (but not via midi)
 
 See video: H90 pitchflex problems 12012024.mov
 
 Van: Eventide Jira <support@eventide.com>
 Verzonden: vrijdag 12 januari 2024 21:23
 Aan: bert.sleeckx@telenet.be
 Onderwerp: AUD-64495 Pitchflex glitches since update 1.6.11
 
 —-—-—-—
 
 Reply above this line.
 
 Tyler Skoglund commented:
 
 Hi Bert,
 
 Sorry, but I am unable to reproduce this using the 1.6.11 software when an expression pedal is connected directly to the H90. The pitchshifting is smooth when I use the expression pedal to control it.
 
 Can you please send another video that shows more of your setup? It would be useful to see the expression pedal, how it is connected, and what parameters you are controlling when you hear the stepping noise.
 
 Also, make sure you are mapping the expression pedal to the “manual shift” parameter when using PitchFlex.
 
 View this request in our service portal. ·
 
 Best regards,
 Jerome Hyman
 Audio Support Manager
 - January 15, 2024 at 5:03 pm #177305
 
 tbskoglund
 Moderator
 Eventide Staff
 
 Thanks, I have now received your response via the support ticket. Sorry, the last time you sent the message it may not have gone through.
- January 26, 2024 at 10:16 am #177713
 
 tbskoglund
 Moderator
 Eventide Staff
 
 Hi all, just wanted to let you know that the MIDI stepping issue is resolved in the latest software update, 1.7.5. Please update your H90 and let us know if you have any issues.
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