H90 Not Starting UP

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    • December 1, 2023 at 6:18 am #176364
      mattiafeliciani
      Participant

      My H90 It’s Not Starting UP anymore.

       

      I tried everything,

      1. Clear current status- Nothings happens, I push the Qknob but the pedal shows nothing and do nothing

      2. Factory Reset – Nothings Happens I push the Buttons combination but the pedal shows nothing and do nothing

      3. In recovery mode I connected the pedql to rhe software but It fails every time, I can’t install any firmware on it

       

      I just connect the pedal, all lights are on  and EVENTIDE white logo standing on the screen but nothing happpens, nothing.

      It worked perfectly just till yesterday…

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    • December 1, 2023 at 8:12 am #176368
      wedelich
      Moderator
      Eventide Staff

      Step 1: In Recovery Mode the pedal will appear as a mounted drive on your computer. Send us the logs that are there in the log folder.

      Step 2: Send us a screenshot of the finder/explorer window contents for H90 mounted as a drive in Recovery Mode.

      • December 1, 2023 at 8:55 am #176375
        mattiafeliciani
        Participant

        Thank you,

        I can start the machine in recovery, when I click on add device the software says:

         

        H90 XC07168 Is in recovery mode

        if you would like to recover this device select H90 Recovery from the main menu

         

        So I do this and the software shows me different firmwares version.

         

        I tried differents versions but every time I get the message:

         

        Error creating backup  of H90- 1.6.11.Os

         

        Than the machine restarts itself to the screen with the EVENTIDE logo and nothing Happens

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    • December 1, 2023 at 9:06 am #176382
      mattiafeliciani
      Participant

      Here the log files,, I can’t open the N.3

       

      And the screen of the contents

       

      Thank you

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      • December 1, 2023 at 11:36 am #176396
        jfirlik
        Moderator
        Eventide Staff

        Thanks for sending those screenshots – we’re mostly looking for the file sizes to make sure they seem correct after the update.  If you notice any files with 0 size, that could indicate a problem.

        The next thing to check are your Mac’s security settings — access to Removable Volumes is required for H90 Control’s update process to work.  You can check this in System Settings > Privacy & Security > Files and Folders, and make sure Removable Volumes is turned on for H90 Control (see attached screenshot).  If this was not enabled previously, re-try the software update in Recovery Mode after enabling it.

        One final thing to try (if the previous step fails) is to clear all the files off the H90 Pedal’s mounted drive in Finder (move to Trash).  Next, empty your computer’s Trash.  Then, re-try the software update in Recovery Mode.

        Let us know if any of the above helps.

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      • December 1, 2023 at 1:35 pm #176402
        mattiafeliciani
        Participant

        Thank you for the support.

         

        The access was fine on my Mac.

         

        I get my H90 back erasing all the stuff in the folder in recovery mode, than I re-installed the firmware via software and it worked,now the H90 works again.

         

        I’m just afraid that the machine crushed in a very strange way yesterday evening, I just went on stage for playing a concert and I couldn’t use it…I mean how it’s possible that a machine like this abandoned me with no reasons?

        I don’t feel so confident in hanging around with something stop working suddenly with no reasons.

         

    • December 3, 2023 at 2:20 pm #176466
      andreward11
      Participant

      How did you “erase everything in in the folder” ?

       

      I updated last night to 1.7 and it was fine last night…I showed up to play this morning and im stuck on the EVENTIDE page of setup and it won’t do anything. I can boot it into recovery mode but when I go to reinstall software it errors. I can’t find a folder to delete anything in so i’m curious how you did that?

      • December 3, 2023 at 3:04 pm #176467
        tbskoglund
        Moderator
        Eventide Staff

        Please contact support@eventide.com and we can help with your issue there. Not all update issues are the same and we have different troubleshooting steps based off the information you give us.

        If you are having errors with recovery mode, please include a screenshot if that error when you email support.

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