H9 Control for android crashing during startup

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    • December 9, 2023 at 7:54 pm #176635
      raal71
      Participant

      Is it just me? The H9 control for android via BT keeps crashing during startup. I checked in Goople Play and I have the latest app version on my phone. Bummer!

    • December 11, 2023 at 12:08 pm #176657
      kborst
      Keymaster
      Eventide Staff

      Hi there, please contact our support team via email. Include the email of your Google account, and we will add you to the android beta for a forthcoming release that is compatible with Android 13+.

    • December 11, 2023 at 1:53 pm #176666
      guy@rebreyend.com
      Participant

      Hello,
      I have the same problem as raal71,
      I can’t connect to the H9 max pedal using Bluetooth, the application crashes when I start it up, even though I have the latest version of the application.
      With my Macbook, no Bluetooth connection problem.
      With my Samsung Galaxy S10 Plus (Android 12) I can’t connect via Bluetooth.
      I should point out that with my Samsung Galaxy S9 Plus, which I lost, I had no problem, everything worked perfectly.
      Can you please help me?

      • December 11, 2023 at 2:57 pm #176667
        kborst
        Keymaster
        Eventide Staff

        Hi, please contact our support team via email. Include the email of your Google account, and we will add you to the android beta for a forthcoming release that is compatible with Android 13+.

    • January 1, 2024 at 11:11 am #176990
      Heathcliff
      Participant

      Happy New Year!

      After a while without using the Control App, I stumbled into this issue today: it crashed during startup. I’ve read another thread where someone has installed a new update from a different link than the Play Store but I’m very concerned about the presets that I had stored in-app and that I need access to.

      If anyone has solved this matter please let me know

      raal71 wrote:

      Is it just me? The H9 control for android via BT keeps crashing during startup. I checked in Goople Play and I have the latest app version on my phone. Bummer!

      • January 2, 2024 at 9:59 am #177005
        kborst
        Keymaster
        Eventide Staff

        Hi, please contact our support team via email. Include the email of your Google account, and we will add you to the android beta for a forthcoming release that is compatible with Android 13+.

    • January 1, 2024 at 8:54 pm #176996
      raal71
      Participant

      It is not resolved for me as I was instructed to delete the original app to be able to install the one that was sent but i haven’t done it as i did not want to lose all the patches stored in my phone.

      • January 3, 2024 at 10:13 am #177034
        Heathcliff
        Participant

        Ok, here’s my update: I browsed the Android folders hoping to find the stored presets and save them but the H9 Control data folder is empty. I guess the presets are stored in some system file or whatever out of my limited knowledge. So I ended up erasing the app and installing the 4.0.1 provided by the Eventide support and it seems to be working again. Will have to do a lot of tweaking these next few days so will update this post if any further problem occurs

    • January 2, 2024 at 2:31 am #176999
      Heathcliff
      Participant

      That’s bad!

      Unless we find a way to access the app data in android

       

      [<span style=”font-size: inherit;”>quote quote=176996]It is not resolved for me as I was instructed to delete the original app to be able to install the one that was sent but i haven’t done it as i did not want to lose all the patches stored in my phone.[/quote]</span>

    • January 2, 2024 at 5:44 am #177001
      Heathcliff
      Participant

      Anyway, it seems like Eventide is now giving priority to the H90 and it’s not a good move for many reasons towards their clients.

      I have 2 H9s, as many do, and am not going to spend any money to switch to an H90 just to have the same units boxed into one. Also, I don’t get the reason to put us in such big trouble with the in-app saved patches.

    • January 2, 2024 at 10:29 am #177009
      Heathcliff
      Participant
      kborst wrote:

      Hi, please contact our support team via email. Include the email of your Google account, and we will add you to the android beta for a forthcoming release that is compatible with Android 13+.

      I actually emailed you yesterday and got your auto-reply saying you’re on it

    • January 25, 2024 at 6:28 am #177640
      freecadre
      Participant

      Bonjour,

       

      Même problème avec mon Huawei Android.

      Tout fonctionnait avant la mises à jour mais lorsque je mets mon password, message d’erreur…
      <p style=”text-align: left;”>Tout fonctionne parfaitement sur mon MacBook et iPad pro.</p>

    • September 23, 2024 at 10:36 pm #184913
      raal71
      Participant

      9 months after I was told by Eventide email H9 control would be revised to address this issue, still no update on Google play. Installed H9 control fresh on another android device. Now it won’t pair using suggested (useless pin #) and it’s telling me my H9 is not ready to pai which all looks like forced obsolescence to me.

      If my H9 remains a brick, I’m seriously considering filing a complaint with NJ BBB and sharing my frustration on gear forums.

      • September 25, 2024 at 1:46 pm #184935
        kborst
        Keymaster
        Eventide Staff

        This sounds like an issue with your H9, not the control app. Please email support and we can help you from there.

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