Sorry to hear this, this isn’t normal. Some more information would be useful:
- What firmware is the H9000 running? (you should update to the latest if you are running an older firmware)
- Is this a new unit that you just started using? Or you have used it for a while and the crashes are more recent?
- Is there a specific action that you can pinpoint to what is causing the crash?
You can try the USB self test (instructions below) and send the results to support@eventide.com and we can help troubleshoot this further there.
https://cdn.eventideaudio.com/manuals/h9000/2.0/content/appendix/startup_seq.html#usb-self-test-mode
