Can’t update H90

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    • January 26, 2024 at 1:15 pm #177723
      Danmusic1968
      Participant

      I own two H90s one was able to update and the other one isn’t updating.

      First it said “Factory setting not found”. I tried recovery mode and it’s doing nothing and just shows v 1.0.1

      Now I cant find my H90 on my control app.

      Shows the H90 in my devices

       

      Help

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    • January 26, 2024 at 1:50 pm #177728
      tbskoglund
      Moderator
      Eventide Staff

      Sorry to hear you are having issues.

      Can you be more specific when you say “I tried recovery mode and it’s doing nothing and just shows v 1.0.1”. You must boot the pedal in Recovery Mode, and then follow the update instructions below. If you see any error messages in H90 Control when you attempt the update, please let me know what the error message says.

      https://cdn.eventideaudio.com/manuals/h90/1.7.5/content/appendix/startup.html#recovery-mode

    • January 26, 2024 at 3:08 pm #177733
      Danmusic1968
      Participant

      Ok, I didn’t go to the burger icon to select recovery mode. I didn’t know that bit of information. When I go back home I’ll retry Recovery mode again using your provided information.

      It’s crazy sometimes with these updates as most of the time I have no issues. I just find it strange that one H90 was successful in loading the new update and the other one is troublesome.

      Updated control app then went to the control app and one of the pedals showed the new software symbol to be downloaded, one was white and ready for the software while the other H90 Download symbol was dark and unable to be clicked on. So I removed the H90 then reinstalled it on the Control app, but it could not be found at all.

    • January 26, 2024 at 3:49 pm #177739
      habe
      Participant

      Good evenng

      I tried to update my H90 just now via USB / desktop. I am now seem to be stuck as it seems to be loading (message: “Loading content….”) and It does not seem to stop. I tried Recovery and the display of the H90 states “loading recovery…” but then jumps back to “Loading content…”.  What is the issue here and how can I reset/recover the device? Thanks for any help in advance.

       

       

    • January 26, 2024 at 4:18 pm #177743
      Danmusic1968
      Participant

      Not sure this information was for me or the other person above with a issue.

      Regardless I will try the Recovery mode again but my issue is the pedal doesn’t show up on the Control app and I can’t add it.

      Power shouldn’t be a issue as the second H90 is using the exact same power supply and its fine as well as the second H90 accept for the update today everything has been spot on.

      • January 26, 2024 at 4:23 pm #177744
        tbskoglund
        Moderator
        Eventide Staff

        That response was for @habe.

        Please let me know when you have tried following the recovery update instructions and we can go from there.

    • January 26, 2024 at 4:24 pm #177745
      Danmusic1968
      Participant

      Ok.

    • January 26, 2024 at 5:48 pm #177751
      habe
      Participant

      @tbskolund

      thanks for the response. I use the Eventide power supply.

      re Recovery: the display never showed the “H90 Recovery” and currently H90 states continuouslly “Loading content…”.

      I will swap the power supply.

      • January 26, 2024 at 5:53 pm #177752
        tbskoglund
        Moderator
        Eventide Staff

        You’re welcome. Please make sure you are holding down all 3 buttons (Select, Perform, Quick Knob 1) while you insert the power cable to enter Recovery Mode. If you do not see the image from the user manual, that means it is not booting into Recovery Mode.

    • January 26, 2024 at 5:54 pm #177753
      habe
      Participant

      @tbskolund

      I swapped the power supply  and the H90 seems to be operative again. By accident I used the power supply of a H9. I usually operate all pedals via Eventide Powermax devices. Thanks for your hint.

       

      • January 27, 2024 at 9:06 am #177757
        tbskoglund
        Moderator
        Eventide Staff

        Good to hear! Yes, the H90 will not be able to complete the power up cycle when using the H9 power supply. Thanks for following up.

    • January 26, 2024 at 8:42 pm #177756
      Danmusic1968
      Participant

      It’s fixed. Used the Recovery mode…boom, fixed!

       

      • January 27, 2024 at 9:07 am #177758
        tbskoglund
        Moderator
        Eventide Staff

        Great! Thanks for following up.

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