Why isn’t my ipad seeing my h90???

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    • February 14, 2024 at 8:07 pm #178223
      Boynigel
      Participant

        when the first, unofficial, H90 Control came out, it worked.  now trying to update to the “official” version and my ipad doesn’t see the H90.  the circle keeps going around and around, searching for “other devices” but nothing comes up.  what gives?

      • February 14, 2024 at 8:22 pm #178224
        Boynigel
        Participant

          OP here.  some more details

          i had to manually turn the bluetooth back on on the h90, but then, on my ipad, as soon as i tap on my device where it says “not connected”, the bluetooth light goes out on my h90 and remain w/out a connection.

          i also clicked “forget this device” on the ipad in hopes of resetting it, to no avail.  ipad says, “connect an h90 then click add device”, but when i do that, nothing happens no matter what i tap.

        • February 15, 2024 at 8:49 am #178228
          tsternfeld
          Moderator
          Eventide Staff

            I’m sorry to see you’re having trouble.

            Have you already contacted our support team at support@eventide.com?  Now that you’ve done the basic troubleshooting, they will be the best way to get further help.

            One thing you may need to do is forget the connection on *both* the H90 and the iPad, then attempt to establish a connection from fresh.

          • February 15, 2024 at 5:18 pm #178260
            Boynigel
            Participant

              how do i get the H90 to forget the connection?  if it’s just a matter of turning bluetooth off on the H90, it’s already doing that on its own as noted above.  thanks

            • February 15, 2024 at 8:01 pm #178262
              Boynigel
              Participant

                Just to save you a little time, i’ve got them communicating.  Your suggestion of having the h90 forget the ipad, as well as the other way around (which was all i’d tried up to that point), was the fix.  thanks!

              • February 16, 2024 at 9:55 am #178273
                tbskoglund
                Keymaster
                Eventide Staff

                  Glad to hear you got it working. For anyone else experiencing similar issues, the manual includes details and connection tips for all devices: https://cdn.eventideaudio.com/manuals/h90/1.7.5/content/system-menu/bluetooth.html#content-system-menu-bluetooth–page-root

                • February 17, 2024 at 5:01 am #178294
                  gaonick
                  Participant

                    Same problem, but having both devices forget each other didn’t work for me. I’ve also tried factory resetting the H90, which didn’t work; and then updating the H90 firmware again, which didn’t work either. It works on the Mac, so I can only conclude that there is a bug in the latest update, as the previous update with “unofficial” Bluetooth worked for me.

                    • February 17, 2024 at 8:52 am #178297
                      tbskoglund
                      Keymaster
                      Eventide Staff

                        Sorry to hear you are having issues. Have you tried “forget” on the H90 since connecting to the Mac? It may be that the Mac bluetooth is interfering with the iPad connection. Please try the following:

                        Let me know what happens.

                      • April 2, 2025 at 12:51 am #189362
                        KBCates
                        Participant

                          still can’t pair my iPad to H90 . I’ve forgotten both on h90 and iPad . the iPad will find the h90 , but when I connect the right blue light comes on for a second and bluetooth turns off on h90 ?

                          I did get it to pair before I just did a factory reset.

                           

                        • April 2, 2025 at 9:24 am #189369
                          tbskoglund
                          Keymaster
                          Eventide Staff

                            Hello,

                            This could be a few things:

                            • Did you pair the H90 with another device (Mac/iPhone/different iPad)? You will need to forget the H90 from any of these devices, or they will “steal” the connection when attempting to pair.
                            • Do you have any other Bluetooth devices like a WIDI dongle? Those may also “steal” the connection when attempting to pair.
                            • Are you absolutely sure you’ve forgotten on both the H90 and the iPad? Does anything show up in your iPad Bluetooth settings?

                            If you’re still having issues, please email support@eventideaudio.com with a video that displays the pairing issue and we can help you further there.

                        • April 3, 2025 at 8:10 pm #189428
                          KBCates
                          Participant

                            Got it Paired with iPad . It was still listed on iPad as just the serial # .After forgetting it on iPad was able to pair

                             

                            Thanks

                             

                            • April 4, 2025 at 8:55 am #189434
                              tbskoglund
                              Keymaster
                              Eventide Staff

                                You’re welcome. Good to hear.

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