Why isn’t my ipad seeing my h90???

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    • February 14, 2024 at 8:07 pm #178223
      Boynigel
      Participant

      when the first, unofficial, H90 Control came out, it worked.  now trying to update to the “official” version and my ipad doesn’t see the H90.  the circle keeps going around and around, searching for “other devices” but nothing comes up.  what gives?

    • February 14, 2024 at 8:22 pm #178224
      Boynigel
      Participant

      OP here.  some more details

      i had to manually turn the bluetooth back on on the h90, but then, on my ipad, as soon as i tap on my device where it says “not connected”, the bluetooth light goes out on my h90 and remain w/out a connection.

      i also clicked “forget this device” on the ipad in hopes of resetting it, to no avail.  ipad says, “connect an h90 then click add device”, but when i do that, nothing happens no matter what i tap.

    • February 15, 2024 at 8:49 am #178228
      tsternfeld
      Moderator
      Eventide Staff

      I’m sorry to see you’re having trouble.

      Have you already contacted our support team at support@eventide.com?  Now that you’ve done the basic troubleshooting, they will be the best way to get further help.

      One thing you may need to do is forget the connection on *both* the H90 and the iPad, then attempt to establish a connection from fresh.

    • February 15, 2024 at 5:18 pm #178260
      Boynigel
      Participant

      how do i get the H90 to forget the connection?  if it’s just a matter of turning bluetooth off on the H90, it’s already doing that on its own as noted above.  thanks

    • February 15, 2024 at 8:01 pm #178262
      Boynigel
      Participant

      Just to save you a little time, i’ve got them communicating.  Your suggestion of having the h90 forget the ipad, as well as the other way around (which was all i’d tried up to that point), was the fix.  thanks!

    • February 16, 2024 at 9:55 am #178273
      tbskoglund
      Moderator
      Eventide Staff

      Glad to hear you got it working. For anyone else experiencing similar issues, the manual includes details and connection tips for all devices: https://cdn.eventideaudio.com/manuals/h90/1.7.5/content/system-menu/bluetooth.html#content-system-menu-bluetooth–page-root

    • February 17, 2024 at 5:01 am #178294
      gaonick
      Participant

      Same problem, but having both devices forget each other didn’t work for me. I’ve also tried factory resetting the H90, which didn’t work; and then updating the H90 firmware again, which didn’t work either. It works on the Mac, so I can only conclude that there is a bug in the latest update, as the previous update with “unofficial” Bluetooth worked for me.

      • February 17, 2024 at 8:52 am #178297
        tbskoglund
        Moderator
        Eventide Staff

        Sorry to hear you are having issues. Have you tried “forget” on the H90 since connecting to the Mac? It may be that the Mac bluetooth is interfering with the iPad connection. Please try the following:

        Let me know what happens.

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