H90 Control connection error after latest update

Tagged: Bug Error Connection H90 Control

This topic has 10 replies, 3 voices, and was last updated 6 months, 3 weeks ago by tbskoglund
Eventide Staff
.

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- April 10, 2024 at 7:39 am #180822
  
  Hermetech
  Participant
  
  Yesterday I installed the new 1.7.9 version of H90 Control on my PC, and then successfully updated the H90 firmware to 1.8.5 for the new algos and latest bug fixes. However, after the update, when I run H90 Control and hit the “Connect” button, I get this error:
  
  Connection Error – Program library metadata size mismatch: expected 697 received 696
  
  A separate but perhaps related problem I’ve had for about a month now is the (previously mentioned by another user on this forum) fact that one of my presets is ‘corrupt’ and displays a question mark, and won’t let me edit or save anything in that slot.
  
  Any ideas? I could try a full reset, but I can’t backup my Programs/H90 unit without the H90 Control app, and it won’t run…
- April 11, 2024 at 1:27 am #180875
  
  Hermetech
  Participant
  
  Anyone? Should I contact support?
- April 11, 2024 at 9:10 am #180890
  
  tbskoglund
  Moderator
  Eventide Staff
  
  Sorry for the issues you are having. Yes, you should email support@eventide.com if you have not already.
- April 11, 2024 at 9:26 am #180894
  
  Hermetech
  Participant
  
  Thanks, will do!
- April 11, 2024 at 9:37 am #180895
  tbskoglund
  Moderator
  Eventide Staff
  You’re welcome. It would be helpful if you can follow the instructions below to get your pedal logs, and then send them to support@eventide.com
  - Reboot the device in Recovery Mode (hold SELECT+PERFORM+QuickKnob 1 while powering on)
  - Connect to your computer with a USB cable and locate the drive called “H90 Pedal”
  - Copy the directory called “logs” from this directory and send us the contents
  If you have already emailed support, you can follow up with another email that includes the logs. Sorry for the inconvenience.
- April 11, 2024 at 9:45 am #180896
  
  Hermetech
  Participant
  
  Yes, already contacted but just sent the log folder as requested, fingers crossed! Thanks for the help.
- May 4, 2024 at 10:42 pm #182199
  
  iguy
  Participant
  
  Were you able to fix the connection error issue ?
- May 5, 2024 at 3:32 am #182214
  
  Hermetech
  Participant
  
  Yes, support sent me a beta update and I was finally able to connect to H90 Control, and delete the “borked” saved Program. I am guessing the latest public update (1.8.6???) fixes the issue too.
- May 5, 2024 at 10:05 pm #182309
  
  iguy
  Participant
  
  I appreciate the response. I am having the issue with the latest release, as I did with the previous release. I am thinking something changed on my system, so I am now trying to track that down.
  - May 6, 2024 at 10:53 am #182367
    
    tbskoglund
    Moderator
    Eventide Staff
    
    Please contact support@eventide.com and let them know which version of H90 software and H90 Control you are using, along with a description of the issues you are having.
- May 6, 2024 at 12:55 am #182316
  
  Hermetech
  Participant
  
  Yeah once I used the beta release, I cold connect to H90 Control, and then update to the latest release, and still connect etc. Shoot support an email!
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