You’re welcome. It would be helpful if you can follow the instructions below to get your pedal logs, and then send them to support@eventide.com

• Reboot the device in Recovery Mode (hold SELECT+PERFORM+QuickKnob 1 while powering on)
• Connect to your computer with a USB cable and locate the drive called “H90 Pedal”
• Copy the directory called “logs” from this directory and send us the contents

If you have already emailed support, you can follow up with another email that includes the logs. Sorry for the inconvenience.