H9 – what will happen when servers go offline and H9 Control can’t “log in”?

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    • May 20, 2024 at 9:18 pm #182833
      peterfrequency
      Participant

      H9 – what will happen when servers go offline and pedals/editor can’t “log in”?

      So the H9s are still supported for now but aren’t getting any more updates, and seem to be approaching end of life.

      Every time I get a new PC/mobile device that can run H9 Control, or reformat an existing one, I need to log in again and verify the pedals before H9 Control is able to function. What happens when the servers stop being supported?

      I’d still like to be using these pedals 10+ years in the future. Will there be an update to H9 Control that allows it to run completely offline so that these pedals can continue to function when the servers are eventually shut down?

      I’m particularly worried about the H9 core, because in order to access all the algorithms, it needs to be logged into the same account as my Max, so how would this work on a new install of H9 Control in the future if “logging in” no longer works?

      Will there be a way to edit the pedals offline in the future without requiring a login or handshake with the servers? Will the H9 Core still be able to access all the H9 Max’s algorithms for existing customers who have both?

      Would love some clarity on this.

    • June 29, 2024 at 8:19 pm #183520
      SSStyley
      Participant

      I was curious about this too and the lack of information from Eventide is pretty concerning, I currently have a H9 which I can’t register as it’s been registered by a different user and Eventide support is gone for the weekend. I realized I was completely unable to use H9 control at all. You can’t even save presets to it via USB as H9 Control still views that as “remote”.

    • July 2, 2024 at 12:46 am #183551
      apalazzolo
      Participant

      I’m just a user with no inside information, but …

      This question was put to Eventide about two years ago.  Their response was basically, “We understand this would be a big problem and we respect our customers.” I believe them.  They are endlessly courteous and patient with people on The Gear Page all day everyday while other companies seem to harbor contempt for their customers.

      I took their comment to mean that end of life is not presently foreseeable but almost all computers/software eventually sunset.  In that discussion, one user said a third-party/enthusiast could eventually cook-up some software/website-hosting mojo to keep it going in perpetuity, but that’s speculative.

      One data point that we have is that Eventide still supports the Factor pedals.  Talk about long in the tooth.  What are they 20+ years old now?

      And let’s not forget that Eventide still sells the H9 new.   I don’t believe they are going to screw new H9 customers.

      Another data point is that H9 users used to be able to buy algorithms one at a time.  While Eventide eventually changed that policy, they gave plenty of advanced notice and then gave away a serious plugin package to those affected.  It was very generous.

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