Hello,

I’m very sorry for the issues you are having with your H90. We understand that this is an inconvenience to you.

For clarity, the $100 fee is our standard repair fee for stompboxes outside of the 1-year warranty period.

Your best option is to get the pedal sent in to us as soon as you can so we can figure out what happened and start the repair process. I just checked in with our repair team and it looks we can get the repair done in closer to 1 week (please note this is not a guarantee, I’m just trying to provide you with a more accurate turnaround time).

As Brock mentioned, tomorrow is a holiday, but please continue to use the support ticket you opened and we can work to get your pedal repaired and back to you ASAP.

Once again, sorry for the inconvenience and thanks for your patience.