H8000A – “Faulty presets code installed”

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    • July 24, 2024 at 11:17 am #183991
      sampemberton
      Participant

      Hi, I have a H8000 here which previously worked fine. There was a clock issue and it was returned to me. It now wont turn on at all and get stuck with the fault message “”Faulty presets code installed”. Does anyone have any pointers? Battery has been changed, no help.

       

      Thanks!

      Sam

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    • August 1, 2024 at 2:05 am #184107
      sampemberton
      Participant

      No one? ☹️

    • August 8, 2024 at 5:47 am #184169
      Fender17
      Participant

      Maybe reflashing firmware might help…. Or maybe just reimport factory presets?

      But wait what Eventide will say. …

    • August 8, 2024 at 6:01 am #184170
      sampemberton
      Participant

      Eventide did suggest firmware but also to just send it to another company who will actually look at these in person anymore.

    • August 8, 2024 at 7:02 am #184171
      Fender17
      Participant

      I am not sure, but it seems to me, that something simmilar has happened to me with H8000 or Eclipse and I did either firmware flash or just reimporting presets.

      But those may be tricky. So, if you have doubts, it is better to ask qualified person to look at it.

    • September 9, 2024 at 5:43 pm #184686
      Jules123
      Participant

      I`ve exactly the same problem with my H8000FW, did you find a solution or a way to reimport the presets?

      I first had an E12 error, then changed the battery and did a factory reset (holding down 8 during startup) with no success.

      Then I performed the self test (holding down 5, test all) which may have been the main mistake and probably have erased the factory presets.

      Then I removed and cleaned all socketed ICs, including U106 which showed reaction during wiggling (contacts were quite oxidized). I now know I should have done this first…

      Finally I successfully installed firmware 5.61 but now got the message “faulty presets code installed, contact factory”.

      Thanks!

       

    • September 23, 2024 at 8:23 am #184898
      Jules123
      Participant

      Can anyone help?

    • September 23, 2024 at 9:59 am #184902
      sampemberton
      Participant

      Beamish can, but with us living in the UK its not a cheap cost to pay

    • September 23, 2024 at 12:50 pm #184907
      Jules123
      Participant

      Thanks sampemberton!

      I´m in germany, so I was hoping for a more “remote” solution… So your H8000 still isn’t working, too?

      Isn’t there a possibility to load the presets with the compact flash card or buy a pre-programmed eprom or would it be helpful to have someone with a working unit?

      I think no one from eventide has read this thread so far, so maybe I should contact them directly…

    • September 24, 2024 at 8:42 am #184921
      Fender17
      Participant

      I guess, you may reflash the firmware and load new presets. But those things may be tricky. If your does not work anyway, why not to try? Or find somebody experienced nearby who would do it. Not much to loose.  If it fails you will have to send it get repaired. And if you do not try to fix it, you will have to send it get repaired.

    • September 24, 2024 at 9:10 am #184925
      sampemberton
      Participant

      It doesn’t boot to let me load anything. Iv tried to re-flash the firmware with multiple cards and it crashes at the same point every time. Most infuriating.

    • September 26, 2024 at 12:06 am #184937
      Jules123
      Participant

      @Fender17

      As I wrote before,  I successfully installed firmware 5.61 but still got the message “faulty presets code installed, contact factory”.

      I need to know how to load the presets (code) and where to find them… Any idea?

    • September 26, 2024 at 2:28 am #184938
      Fender17
      Participant

      I think they are on Eventide web. Aren’t they?

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