H9 Control rejects my correct Eventide user login data

Tagged: H9 Control rejects my correct Login Data

This topic has 2 replies, 2 voices, and was last updated 3 months, 1 week ago by udapel.

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- August 18, 2024 at 9:17 am #184408
  
  udapel
  Participant
  
  Hello,
  
  I have registered my Space Stompbox on my Eventide account and wanted to use H9 Control. Unfortunately, the H9 Control desktop app on my Sonoma MacMini rejects my correct login data with the following message:
  
  “The given user name/ password combination could not be found”
  
  however, my given account login data is 100 % correct 😉
  
  Can anyone tell me what the problem might be? I appreciate your help
- August 19, 2024 at 7:34 am #184415
  
  joecozzi
  Moderator
  Eventide Staff
  
  Hello,
  
  The first thing that comes to mind is you should be using the username to login, not your email. If you’re not able to login, please contact support@eventideaudio.com and they’ll sort out the issue.
- August 19, 2024 at 8:52 am #184416
  
  udapel
  Participant
  
  Hi @Joecozii, thanks so much for solving my issue !!
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