H90 Brand New will not connect

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    • August 21, 2024 at 5:22 pm #184501
      Leoisneo
      Participant

      Hey guys, I just bought a brand new in the box H90 and it will not connect to my 4K studio windows computer? I also can NOT connect via blue tooth to my ipad pro??? This came with firmware 1.5.6.161 and I see that it needs to be updated to 1.8.5 to fix the non connection issue? When going into system settings there are 6 boxes. Global, I/O, Midi. Preferences, About, and what should be Bluetooth? However there is no Bluetooth box to turn on or off Bluetooth??? Soo now I have a brand new H90 that works but I have zero access to the H90 Control to make any changes especially updating it??? Has any body found a work around to this?? For a empire such as Eventide im pretty letdown right now and pretty bumbed out about it? Any help would be appreciated? Contacted support but was hoping someone has a solution for me?

    • August 21, 2024 at 5:42 pm #184502
      joecozzi
      Moderator
      Eventide Staff

      Hello Leoisneo,

      The H90 can only be updated by connecting via USB directly to the computer. Do not use any external USB hubs. Firmware is not updatable via Bluetooth. That said, Bluetooth capability is only available as of firmware version 1.7.5, so this is the reason you don’t see it in the System menu on your version presently. I recommend you subscribe to this forum thread to get the latest information on firmware versions in the future: https://www.eventideaudio.com/forums/topic/h90-software-latest-2/

      This is the same thing but for H90 Control versions: https://www.eventideaudio.com/forums/topic/h90-control-latest/

      Have you followed the update instructions as outlined in the manual? https://cdn.eventideaudio.com/manuals/h90/1.8.6/content/update.html
      Have registered your H90 and downloaded the latest version of H90 Control?
      Have you attempted to connect directly to your computer via USB to update firmware?

    • August 21, 2024 at 6:00 pm #184503
      Leoisneo
      Participant

      Ok, so the bluetooth problem I see that I need it to be upgraded to a newer firmware to have bluetooth. Got it. As far as register, yes I did. I downloaded the newest version of control as instructed but it will not connect from the H90 to my computer using 6 different cables??? I can not update firmware if it will not connect to H90 control? I get a timed out error code every time. ID(0x71)!   Show how do I upgrade it if I have no access to H90 control??

    • August 21, 2024 at 6:17 pm #184504
      Leoisneo
      Participant

      Are there any older firmware download links that I have access to to at least get it to connect to update it??

    • August 22, 2024 at 9:17 am #184507
      joecozzi
      Moderator
      Eventide Staff

      The latest version of H90 Control is sufficient to update any version. I thinks it’s best to wait until our Support team responds. If you’ve already sent a message to support@eventideaudio.com then you should’ve gotten a confirmation message that they will be working on your request.

      By chance, what anti-virus software are you using, if any?

    • August 22, 2024 at 10:44 am #184508
      Leoisneo
      Participant

      I’m using AVG

    • August 22, 2024 at 10:52 am #184509
      joecozzi
      Moderator
      Eventide Staff

      There are a few forum threads identifying Avast/AVG as problematic anti-virus software for USB and other MIDI devices. The solution involves deleting the software temporarily, conducting your H90 update, and then re-installing the anti-virus. https://www.eventideaudio.com/forums/topic/h90-control-app-no-longer-seeing-h90/

    • August 22, 2024 at 11:27 am #184510
      Leoisneo
      Participant

      BINGO!!!!! Uninstalled everything related to AVG Anti-Virus and worked!!!!!   All updated and able to use H90 Control! I would have never thought it would be AVG but hey big lesson learned today! Do you have a list of what aniti virus software does not interfere with H90 Control?  Thanks for the over and beyound help you gave me! Eventide RULES!!!! THANK YOU THANK YOU THANK YOU!!! God Bless America! God Bless Eventide!!!! Best Customer Service Ever!!!!!!

    • August 22, 2024 at 12:02 pm #184512
      joecozzi
      Moderator
      Eventide Staff

      Happy to hear you figured it out. Thank you for reporting back. While we do not have an official list of anti-virus software that is compatible, a user reported they can use Avira’s free service without issues.

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