I’m sorry to hear you’re having issues. This sounds like it is likely to be an issue with the hardware; the best way to start resolving it is to contact support@eventideaudio.com with the video of your issue and your serial number; they will let you know what your options are to move forward.
I’m having this issue as well. I’ll contact support, but wanted to log it here.
Home use, no wear, not mounted, sits tabletop. But yeah if you touch the male part of the cord that plugs into the power input it drops power and reboots.
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