H9 Max Goes Black After Update

This topic has 12 replies, 2 voices, and was last updated 2 months ago by Timothy67.

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- September 17, 2024 at 9:21 pm #184814
  
  Timothy67
  Participant
  
  I tried to update my H9 Max and now it’s black or I can leave it reading update or cycle after a reboot but I don’t know how to fix this I have nothing but shit.
- September 18, 2024 at 12:22 pm #184827
  
  tbskoglund
  Moderator
  Eventide Staff
  
  Please email support@eventideaudio.com and we can provide further troubleshooting instructions.
- September 18, 2024 at 2:35 pm #184832
  
  Timothy67
  Participant
  
  I wish I could email you but you have every email service available except gmail go figure how do I deal with that.
  - September 18, 2024 at 2:56 pm #184833
    
    tbskoglund
    Moderator
    Eventide Staff
    
    Sorry, I don’t understand what the issue is. You can use whichever email service you like to email that support address.
- September 18, 2024 at 2:58 pm #184834
  
  Timothy67
  Participant
  
  Yeah I am not the greatest with computers so I am probably not going to be able to figure out how to contact you guys but thanks for the update that wiped out my H9 Max I really needed that in my life real professional.
- September 18, 2024 at 3:28 pm #184835
  
  tbskoglund
  Moderator
  Eventide Staff
  
  I would recommend trying the update again with the Eventide Direct Updater on a computer via a USB connection. The application is available at the following links:
  
  MacOS: https://www.eventideaudio.com/downloads?id=101109
  
  Windows: https://www.eventideaudio.com/downloads?id=101088
  
  Get the unit into Update Mode by powering it up while holding down the HotKnob button at the top left of the unit. If successful, you will see UPDATE on the display. If you can do that, then please try to update the software on the unit to see if it helps. Make sure you are using the Eventide power supply when attempting the update. Let me know what happens.
- September 18, 2024 at 3:33 pm #184836
  
  Timothy67
  Participant
  
  Yeah I keep trying but I keep getting kicked to the curb you all of a sudden don’t recognize my email you keep asking for passwords that don’t exist just a non stop hassle total frustration fest.
- September 18, 2024 at 3:45 pm #184837
  
  Timothy67
  Participant
  
  When I try to do the update it says an error occurred this device is not updateable.
- September 18, 2024 at 4:20 pm #184838
  
  Timothy67
  Participant
  
  It seems like you released a bug filled update to wipeout the H9 Max community are the sales of the H90 that bad there are thousands of streams online with my same problem and no solution go figure.
- September 18, 2024 at 5:44 pm #184839
  
  tbskoglund
  Moderator
  Eventide Staff
  
  Sorry, I’m not sure what the issue you are having is anymore.
  
  I just looked up your Eventide account and I can see that you do indeed have a gmail account since that is what you used to create an Eventide account.
  
  At this point, it will be best for you to email support@eventideaudio.com and our support team can help you further there. It is a very simple process, you just need to send emails. It is easier than posting on our forum and we can help you better there.
  
  Please provide screenshots of the errors you are experiencing and as much details as you can about what steps you have tried and when the issue is happening.
- September 19, 2024 at 3:38 am #184848
  
  Timothy67
  Participant
  
  I can’t send you an email because whatever form you are using requires a password after my email entry a password for what I do not Know and will never figure out I MEAN FN COME ON MAN.
- September 19, 2024 at 9:30 am #184854
  
  tbskoglund
  Moderator
  Eventide Staff
  
  Sorry, I’m still not sure what the issue you are having is. There is no form to fill out. Use whatever email server you prefer and simply send an email to support@eventideaudio.com. This will create a support ticket and you will receive emails back from our support team. You can then email them back. There is no password or account required for any of this.
  
  Someone from our support team can help resolve your password issue, but you’ll need to follow the directions to email the support email address.
- September 19, 2024 at 12:23 pm #184865
  
  Timothy67
  Participant
  
  I have tried and tried to email you but it keeps saying Cannot send message using server Gmail then asks me to choose another form of email from a non existing list.
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