Sorry, it may be that your computer OS is the issue here. Macs running macOS 12 (Monterey) have known issues pairing with Bluetooth MIDI devices, this is stated in the system requirements: https://cdn.eventideaudio.com/manuals/h90/1.8.6/content/system-menu/bluetooth.html#bluetooth-system-requirements

If you have an iPad or a different computer that is not running Monterey you could test the Bluetooth connection with, that would be helpful. Otherwise, my best suggestion would be to update your OS to Ventura or higher and that may resolve the issue.