New Looper crashing

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    • #185449
      pinkgary
      Participant

      I must begin by saying that i’ve been really enjoying the new looper. I have been putting it through it’s paces over the last few days as a tape machine sampler with Sticky Tape going into the looper, set to smooth with an expression pedal controlling the speed of the loop (from -100 to 100). Great fun! But it have frozen/crashed twice while doing this. Once yesterday, once today. Both times i had recorded a loop of about 4 seconds, then changed the start time to where was appropriate and shortened the loop time to like 0.1 or 0.2 of a second and used that as a drone to change pitch with my foot. At some point when doing that it just freezes. T’is the nature of beta, so i thought i should let you know. Is there somewhere to send logs to or summit?

    • #185450
      joecozzi
      Moderator
      Eventide Staff

      Thank you for coming to the user forums. The most helpful process you can start is submitting a ticket with our support team at support@eventideaudio.com. Optimally, sending a video of the troublesome behavior would be best but at the very least a description of the behavior that led to any crashing will suffice. The idea is gathering information we can use to reproduce the problem. Once you submit a ticket, you should get an immediate response confirming they’ve received it. They will ask for the correct logs you can submit.

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