Hiya Team,

Sharing my experiences here as I’m feeling a little confused by the advice I have had to date and not had any contact from support since 19 Dec.

– Brand new H90 Dark was purchased last week, pedal powered on and connected to directly to mac via Eventide supplied USB cable.

– Pedal registered to user account, current version of Control app dowloaded 1.8.16

– Control app launched.

– Pedal added to Control app.

– Prompted to download latest firmware 1.9.8

– Followed prompts to download / install firmware.

– Materials appear to download, pedal then gets stuck in WAITING TO MOUNT mode.

Repeated multiple times same outcome, locked up in WAITING TO MOUNT mode.

Once pedal locks in WAITING TO MOUNT the only way to use it is to remove the power and reboot.

Im on Mac M2 Pro, running Sequoia 15.1.1

By the looks of this thread this seems to be a known bug, over to Eventide for comment and support please!

(….yes Eventide I’ve raised a ticket and have had no response to two emails since 19 Dec).

Thank you!