H949 Harmonizer® FAQs

Activations/Registration

How do I activate and register my plug-in?

Full instructions on activating and registering your plug-in can be found here.

How many computers can I activate my license on?

You can activate the license in two separate locations, each of which can be either a computer, or an iLok USB dongle. You can move these licenses at any time using PACE's iLok License Manager software.

Compatibility

Which DAWs do you test against?

We currently test our plug-ins with the following DAWs:

Ableton Live,
Cubase,
FL Studio,
Logic,
Pro Tools, and
Studio One.

We test our immersive plug-ins with the following DAWs:

Logic Pro,
Nuendo,
Pro Tools (using the Dolby Atmos Renderer)

If you experience problems with other DAWs, please post in our Plug-in Forum and we will do our best to investigate.

Are your plug-ins 32 and 64-bit compatible?

Windows: 64-bit only

Mac: 64-bit only

Which formats do your plug-ins support?

Windows: AAX, VST2, and VST3 (64-bit)

Mac: AAX, AU, VST2, and VST3 (64-bit)

Our Immersive plugins support:

Windows: AAX, VST3 (64-bit)

Mac: AAX, AU, VST3 (64-bit)

General

I have registered my plug-ins on the Eventide website, why are they not authorizing in my DAW?

Open iLok License Manager and confirm that the plug-in license is activated to your computer or iLok USB dongle.

When I register my plug-in I get an "Invalid License key" error. Why is this?

Ensure that you have entered your License Key correctly. It will be 3 sets of 4 alphanumeric characters, like XXXX-XXXX-XXXX.

If you believe your License Key is entered correctly, please contact our Support department and we will solve the problem as quickly as possible.

Do I need an iLok USB dongle to use Eventide plug-ins?

No, Eventide's plug-ins do not require an iLok USB dongle. However, they do use the iLok Licensing system, which is installed during plug-in installation.

Support

How do I copy support information from an Eventide plug-in?

Simply right-click the Eventide logo in the plug-in and select "Copy Support Information to Clipboard". Send an email to support@eventide.com with a description of the problem and paste the copied information with your message. Please note that this function is not available on most older release versions of our plugins.

Troubleshooting

What if the plug-in doesn't show up in my DAW?

If you have installed and authorized your plug-in and it still doesn't show up in your DAW, simply go to your DAW's preferences and rescan your plug-ins.

My Eventide plug-in loads and runs fine, but I can't find the presets. Any ideas on how to fix this?

Eventide plug-ins have their own preset format, using .tide or .tidex preset files depending on the plug-in. By default the installer installs the presets to your C:\Users\<username>\Documents\Eventide\<Plug-in Name>\Presets folder on Windows, and ~/Music/Eventide/<Plug-in Name>/Presets on Mac. You can load these presets using the Preset bar in the plug-in GUI. Some DAWs have their own preset bars - Eventide's presets will not show up in this preset bar.