Hello, I managed to download UltraChannel when it was free and I’ve been using it without issue until now. When I got the free download a couple years ago, I didn’t have to make an account here. I’ve made an account just now for this very issue.
I have the same activation error as the OP. My issue may be different because I was forced to do a factory restore on my laptop (Windows 8.1 64bit, Toshiba Satellite). In my quest to find a solution, I was brought to this thread and I followed the directions given here by deactivating my plugin etc. Now UltraChannel isn’t showing at all in my activated licenses so there is no way I can activate it at this point. By the way, I don’t use an iLok, just my ilok account. I’ll be happy to give anymore necessary info to solve this problem. Thanks for any assistance.
Hi friDAY-
If you click on “Available” at the top of iLok License Manager, does the UltraChannel license show up there? If not, can you send an email to support@eventide.com with your iLok account name? Sometimes these issues happen when you do a factory restore of your computer, and we have to deposit a new license.
-Tom
Hi Tom,
Thanks for your reply. No it doesn’t show at the top of iLok Manager. I’ve just sent an email to support explaing the issue so hopefully this will be resolved. It’s worth mentioning though that one of my other plugins that activated correctly is now having this same issue. This only happened after I deactivated UltraChannel during the process of following the steps you gave earlier in this thread. Has this happened to anybody else?
