Algorhythm purchase doesn’t open?!

[nosebone]

I just purchased the Flange algorhythm thru apple pay , but it is blacked out and wont open on my H9

Am I missing a step ?

thx,

nosebone

[nickrose]

Is your H9 software recent ? If not, update it.

 

[bohan]

nosebone wrote:

I just purchased the Flange algorhythm thru apple pay , but it is blacked out and wont open on my H9

Am I missing a step ?

Do you have a receipt from Apple? I don't see this purchase came through in our database. Are you using this Eventide account which is registered to your H9?

[nosebone]

nickrose wrote:

Is your H9 software recent ? If not, update it.

 

 

Yes 5.8.2(0)

[nosebone]

bohan wrote:

nosebone wrote:

I just purchased the Flange algorhythm thru apple pay , but it is blacked out and wont open on my H9

Am I missing a step ?

Do you have a receipt from Apple? I don’t see this purchase came through in our database. Are you using this Eventide account which is registered to your H9?

 

I see the receipt in my  itunes  in`app purchase oin itunes store for $21.26

[nosebone]

bohan wrote:

nosebone wrote:

I just purchased the Flange algorhythm thru apple pay , but it is blacked out and wont open on my H9

Am I missing a step ?

Do you have a receipt from Apple? I don’t see this purchase came through in our database. Are you using this Eventide account which is registered to your H9?

 

Yes. Purchased tru Apple and I have the receipt.

[bohan]

nosebone wrote:

Yes. Purchased tru Apple and I have the receipt.

Please email support@eventide.com with your receipt, and tell what happens.

[Author]

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