Blackhole Pedal powers up, no sound

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    • December 2, 2020 at 4:27 am #116232
      ddamanti
      Member

      Hi y’all,

      The Blackhole pedal seems to need to be unplugged, and replugged to get sound.  It powers up with no issue – just no sound at first.  I am also experiencing the same issue with my Hologram Microcosm, which sits right next to the Blackhole on my board.  Is anyone else experiencing this issue?

      My signal chain: (Nano Max, powered by Truetone CS6)

      Boss TU-3w…Mojohand Pompeii…GFI Synesthesia…Microcosm…Blackhole…Mr Black Tapex-2…Boss RC300…to amps.

      Thanks in advance for any insight.

    • December 2, 2020 at 4:28 am #156501
      joecozzi
      Moderator
      Eventide Staff

      Does the Blackhole behave the same way when you use the factory power adapter?

    • December 2, 2020 at 4:58 am #156502
      ddamanti
      Member

      It operated perfectly using the factory supply, before adding it to my board and board power supply.  Strangely, this issue is inconsistent, and as I mentioned before, once I unplug the pedal from the board power supply and then reconnect it using the same power, it works flawlessly.

    • December 2, 2020 at 5:08 am #156503
      joecozzi
      Moderator
      Eventide Staff

      If the Blackhole works fine with the supplied adapter, then are you certain you are using one of the appropriate 9V 200ma outputs on your Truetone CS6?

    • December 2, 2020 at 5:14 am #156504
      ddamanti
      Member

      Definitely.  I double-checked and I am powering the Blackhole with the 200ma output from the CS6.  Strange also that I am experiencing the same thing with the Microcosm, which is being powered by the same supply (400ma output).  Thanks for the reply by the way!

      I think I’ll hook the Blackhole up tomorrow and make sure that I have the latest firmware.

    • December 2, 2020 at 5:19 am #156505
      joecozzi
      Moderator
      Eventide Staff

      I’m concerned that it is not a firmware issue, but rather, inconsistent power from the power supply that may not be providing the required current. Anyway, it doesn’t hurt to make sure you’ve got the latest firmware on your pedal. Download the latest version of Eventide Device Manager (EDM), hook up Blackhole to your computer via USB, and check for the latest updates. Hopefully, that solves the problem.

    • December 2, 2020 at 5:25 am #156506
      ddamanti
      Member

      Ok, thank you for the heads up.  I will do that and also add to this thread if the problem persists.  The supply is brand new (actually this entire setup is) so I hope there is no issue with the supply.

      Thanks again!

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