Brand New Unit?

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    • November 20, 2009 at 5:08 pm #106658
      lionelred
      Participant

      Hi there

      I wrote acouple of weeks ago about my unit. being an 8000 in a FWCase

      I have now been sent a new great, however

      There is a fleck of silver on the screen and was wondering how to remove this without damaged the screen.

      Does it have a factory plastic seal on it or is that the LCD?

      It may be trapped inside the unit if so how easy is it to access the screen?

      Thanks

      Lyle 

    • November 20, 2009 at 5:32 pm #119534
      nickrose
      Moderator
      Eventide Staff

      On a new unit there is a peel-off protective film.

      Otherwise,  everything depends upon exactly where your fleck is.

    • November 20, 2009 at 5:47 pm #119535
      lionelred
      Participant

      Is there an obvious pull tab plastic like on a mobile?

      There is no plastic tag but the screen is matt?

      I have attached a picture its centre top right 

    • November 20, 2009 at 5:59 pm #130662
      nickrose
      Moderator
      Eventide Staff

      The plastic is pretty obvious – you would see it if it was there.

      See if you can pick it off with your fingernail or something else that won't damage the plastic. Otherwise contact support@eventide.com

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