Cannot Register H90

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    • #175414
      Olmanwood
      Participant

      I cannot create an account to register my new H90. When I press/select the register option, nothing happens. I have tried several different browsers, and different versions of MacOS, with no success. The action buttons seemingly do not respond.

      Any help would be appreciated

    • #175418
      kborst
      Keymaster
      Eventide Staff

      Hi there, we were having some technical issues with our web services but functionality has been restored, you should be able to register now without a problem. Sorry for the inconvenience

    • #175426
      Olmanwood
      Participant

      Great, I was able to subscribe, but now when I try to update the firmware on my pedal, I get this message. Please advise

      Screenshot 2023-11-04 at 6.19.45 AM

    • #175431
      kborst
      Keymaster
      Eventide Staff

      Sorry again for the trouble, you should be able to update your pedal now

    • #177700
      AdamLADN
      Participant

      When I tried to register a message said ‘already registered to another user’. It was a brand new pedal.

      • #177749
        kborst
        Keymaster
        Eventide Staff

        Please email our support with your user name and serial number and they will help you out

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