Can’t deregister H9 Max

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    • May 24, 2019 at 12:29 pm #115327
      kelpbeds
      Member

      Bought a H9 Max second hand and the guy forgot to deregister it. So he has given me his account details to do this. However, when I sign in with H9 connected and click deregister I get an error message as below.

      communication error!

      An error occured while communicating with the H9 device H9-Helix.

      The stompbox is not responding. Error code

      messageconsants::sm_response_timeout.

       

      Tried deregstering via the app but when I click on deregister nothing happens?

       

      Help! Is there a problem with the H9 or is it something else?

       

      Thanks

       

      Tim

    • May 24, 2019 at 2:57 pm #151949
      bohan
      Moderator
      Eventide Staff
      kelpbeds wrote:

      Bought a H9 Max second hand and the guy forgot to deregister it. So he has given me his account details to do this. However, when I sign in with H9 connected and click deregister I get an error message as below.

      communication error!

      An error occured while communicating with the H9 device H9-Helix.

      The stompbox is not responding. Error code

      messageconsants::sm_response_timeout.

      Tried deregstering via the app but when I click on deregister nothing happens?

      Help! Is there a problem with the H9 or is it something else?

      Please email support@eventide.com with your H9's serial number and the username currently registered with this H9.

    • May 24, 2019 at 5:41 pm #151951
      kelpbeds
      Member

      Seem to have managed it now. I reset the H9 and reinstalled Control and have managed to deregister it and register to my name. Thanks for your reply.

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