Can’t install Saturate

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    • March 2, 2023 at 2:06 pm #169497
      Hatyiking
      Participant

        Hey there,

        I can’t install my Saturate software. I did the iLok license pairing, downloaded the window file, started the wizard, it’s said the installation is finished yet the selected folder is empty. I tried to leave the default folder but still nothing. What did I wrong?

        Thanks for your replies.

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      • March 2, 2023 at 4:33 pm #169503
        tbskoglund
        Keymaster
        Eventide Staff

          Sorry for the issues you are having.

          Is the VST3 folder empty as well? Have you tried running the installer again?

          • March 2, 2023 at 4:41 pm #169504
            Hatyiking
            Participant

              Yes, VTS3 folder is empty and I tried to redowload the file, restart the computer, reinstall the software, but nothing.

            • March 2, 2023 at 4:44 pm #169505
              Hatyiking
              Participant

                Can I download a previous version somewhere?

            • March 2, 2023 at 5:18 pm #169507
              tbskoglund
              Keymaster
              Eventide Staff

                Can you please try running the uninstaller, and then installing it again?

                The uninstaller can be found at Start Menu->Control Panel->Programs and Features->Uninstall a Program

                • March 3, 2023 at 12:29 am #169511
                  Hatyiking
                  Participant

                    Hello, I’m back from sleeping.

                    Good news, the last method worked!

                    Thanks for helping me!

                  • March 3, 2023 at 12:37 am #169512
                    Hatyiking
                    Participant

                      I don’t know why uninstalling from control panel worked but it did. Thanks.

                    • March 3, 2023 at 9:29 am #169518
                      tbskoglund
                      Keymaster
                      Eventide Staff

                        Glad to hear that worked! It sounds like the installer was in a bad state and needed a full uninstall to be able to work properly.

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