Communications problems with brand-new H9

[rosensta]

Just got a new H9, got it connected via Bluetooth to my iPad3.  First thing: "There is a newer version of the OS available for your H9" so I try to install it, but every time, I get the same error message after it reached about 85% completion: "An error occurred while communicating with the H9 device <H9-03213>

An unknown error occurred while communicating with the stompbox."

The iPad and the H9 are connected via Bluetooth, and are about 1 foot apart from one another.  It does not make a difference which of the two OS updates I can install (the current OS or the new one) they both end up hung.  I've tried it six times already.

Any help would be much appreciated!  Thanks.

[gkellum]

Would you mind copying and pasting your post into an email to support@eventide.com?  Sometimes when people have updating problems, we need to send them special tools via email, and so, it would be helpful for us to have your email address…

[rosensta]

Okay sent

[gkellum]

Great thanks.  Our guy who handles those emails won't be in until the morning.  One thing that you could try now if you have a Mac or a PC would be installing H9 Control on your Mac or PC and trying to update your H9 via USB instead of via Bluetooth.  Another thing I should mention is that a fair number of updating problems are linked to the power supply.  Please make sure you are using the Eventide power supply while updating. 

[rosensta]

Okay, tried it on Mac using a Mini USB cable, and I got the same error.  I'm thinking something is wrong with this H9.  And I definitely only used the Eventide power supply…the other ones I have don't fit its jack anyway.

[gkellum]

rosensta:

Okay, tried it on Mac using a Mini USB cable, and I got the same error.  I'm thinking something is wrong with this H9.  

It's possible.  It could be that it has a bad flash.  We'll get in touch with you via email about it.  Sorry for the hassle, but we'll get this worked out.

[Author]

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