So i just purchased a used H9 Max and a used H9 core. Both of them were registered by their previous owners and neither deregistered them prior to selling them. I had no idea this was going to be such a frustrating process. I e-mailed the serial numbers to eventide support and Jerome responded requesting pictures of the pedals with the serial numbers. I was at work so I rushed home early to get the pics sent. I sent both pictures in one e-mail back to Jerome right away and then he let me know that they were deregistered. This all happened around 3:00pm CST.
I updated and registered the H9 core no problem and when I went to register the H9 Max it was still showing as registered to the previous owner. I immediately sent an e-mail back to Jerome asking him to fix the issue and then called the number for support but it was 4:01pm CST and support had closed. Jerome’s e-mail sent an autoreply stating that he is out until next Monday…
I traded a Big Sky for the H9 Max and I really need a midi control reverb pedal for church on Sunday. I have contacted the previous owner but he is not able to help as he does not have the pedal and lives about 2.5 hours away.
I am assuming I am stuck until Sunday but I’m hoping someone else might be able to help.
Thanks,
Will
