Emote does not store sessions in H9000 anymore

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- February 6, 2019 at 3:14 pm #115190
  
  Edgar9001
  Participant
  
  Hi,
  
  today Emote doesn’t want to store any more sessions to the H9000 directly… it has worked numerous times
  The app crahes after the attempt…
  This would be Session #020 …maybe an issue with the number?
  
  H9000 software 1.0.0.47
  Emote shows 1.0.0.38
  OSX Mojave on 2017 iMac
  Ableton 10.0.5
  Usb connections run as they should
  
  Btw.: will there be availability to edit the MIDI mapping in Emote with the next release?
  
  kind regards,
  
  Edgar
- February 6, 2019 at 11:09 pm #151229
  
  jfirlik
  Moderator
  Eventide Staff
  
  Thanks for the report, I haven't seen this before and have so far been unable to reproduce. Would you please try updating to the latest version of Emote and see if the problem persists?
  
  Emote 1.0.0[47] for macOS:
  
  https://share.eventide.com/wl/?id=2vq9LC4Aff9BiE4hcCD8Bhtwu9kB6neF
  
  MIDI mapping will be included in our 1.1 release which is currently in Beta.
  - February 7, 2019 at 4:42 am #151231
    
    Edgar9001
    Participant
    
    jfirlik wrote:
    
    Thanks for the report, I haven’t seen this before and have so far been unable to reproduce. Would you please try updating to the latest version of Emote and see if the problem persists?
    
    Emote 1.0.0[47] for macOS:
    
    https://share.eventide.com/wl/?id=2vq9LC4Aff9BiE4hcCD8Bhtwu9kB6neF
    
    MIDI mapping will be included in our 1.1 release which is currently in Beta.
    
    Hi,
    
    …just updated… and problem still is there..
    
    Crahes on attempt to safe the session to the H9000.
    
    kind regards,
    
    Edgar
- February 7, 2019 at 5:06 am #151232
  
  Edgar9001
  Participant
  
  Hi,
  
  ..just checked on my crash report…and it says Emote has 1.0.0.38 instead of 1.0.0.47
  
  …after the download from your website….and installing this for sure
  
  see also screenshots..
  
  kind tegards, Edgar.
- February 7, 2019 at 4:25 pm #151235
  
  jfirlik
  Moderator
  Eventide Staff
  
  If you're able to save the session to your computer, would you mind sending me the session along with the full crash report that you're getting?
  
  jfirlik@eventide.com
- February 16, 2019 at 4:29 pm #151300
  
  Edgar9001
  Participant
  
  Hi,
  
  did you check the files i sent to you?
  Any ideas why saving to the machine does not work?
  What about the current version of Emote, what number is correct?
  Why discrepancy between download name and different version after installation?
  
  Kind regards, Edgar.
  - February 18, 2019 at 4:55 pm #151319
    
    jfirlik
    Moderator
    Eventide Staff
    
    Edgar9001 wrote:
    
    Hi, did you check the files i sent to you? Any ideas why saving to the machine does not work? What about the current version of Emote, what number is correct? Why discrepancy between download name and different version after installation? Kind regards, Edgar.
    
    Hi Edgar,
    
    Sorry, I don't seem to have received any emails from you. Would you mind sending the files to support@eventide.com and reference this forum post? I can't seem to account for this happening as its been unreproducible here, but its possible it may be fixed by simply restarting with Sessions+FX Chains keys held to clear the current session state. The version number of Emote when you hover your mouse over the logo in the bottom right corner of the window is the correct version (should be 1.0.0.47).
  - February 18, 2019 at 5:12 pm #151320
    
    Edgar9001
    Participant
    
    jfirlik wrote:
    
    Edgar9001 wrote:
    
    Hi, did you check the files i sent to you? Any ideas why saving to the machine does not work? What about the current version of Emote, what number is correct? Why discrepancy between download name and different version after installation? Kind regards, Edgar.
    
    Hi Edgar,
    
    Sorry, I don’t seem to have received any emails from you. Would you mind sending the files to support@eventide.com and reference this forum post? I can’t seem to account for this happening as its been unreproducible here, but its possible it may be fixed by simply restarting with Sessions+FX Chains keys held to clear the current session state. The version number of Emote when you hover your mouse over the logo in the bottom right corner of the window is the correct version (should be 1.0.0.47).
    
    Hi JFirlik
    
    ..i sent and will send the email to audio@eventide.com… and to jfirlik@eventide.com
    
    Kind regards,
    
    Edgar
  - February 18, 2019 at 5:12 pm #151321
    
    Edgar9001
    Participant
    
    jfirlik wrote:
    
    Edgar9001 wrote:
    
    Hi, did you check the files i sent to you? Any ideas why saving to the machine does not work? What about the current version of Emote, what number is correct? Why discrepancy between download name and different version after installation? Kind regards, Edgar.
    
    Hi Edgar,
    
    Sorry, I don’t seem to have received any emails from you. Would you mind sending the files to support@eventide.com and reference this forum post? I can’t seem to account for this happening as its been unreproducible here, but its possible it may be fixed by simply restarting with Sessions+FX Chains keys held to clear the current session state. The version number of Emote when you hover your mouse over the logo in the bottom right corner of the window is the correct version (should be 1.0.0.47).
    
    Hi JFirlik
    
    ..i sent and will send the email to audio@eventide.com… and to jfirlik@eventide.com
    
    Kind regards,
    
    Edgar
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