Emote not connecting to H9000R

[jozelli]

Hi,

I’ve had my H9000R since the end of December ’24 and unfortunately, haven’t had much success with using  it wit an RME UCX… but that’s for another time!

Currently I can’t get Emote to see the H9000R, yet Logic Pro sees it no problem.  On another Mac running OS Ventura, Emote worked fine.

I just got a new MacBook Pro, with a 4 Max chip, 128 GB Ram and 4 TB internal storage.  I’m running the latest version of OS Sequoia (15.2) and when I connect to the H9000R via USB, Emote says, “Could not connect to 9K-00000, Connection attempt timed out…”  That’s standalone and as a Logic Pro plugin.

I’m using Emote v. 2.1.10 and the Firmware is 2.2.11.  I’ve tried different CAT5 cables, rebooted everything, and tried starting it in Recovery Mode, but nothing seems to work.

I’m out of ideas!  Any help is greatly appreciated.  Thanks.

Joe

[tbskoglund]

Hello,

Sorry to hear you are having issues.

The USB connection is not used for connecting to Emote, so you can rule that out.

You must use ethernet (directly from your computer, or networked from a router) or the Wi-Fi adapter to connect to Emote. You will also need to use the included Wi-Fi adapter for it to be able to work.

Please try following the steps here and let me know what happens: https://cdn.eventideaudio.com/manuals/h9000/2.2.11/content/emote/getting_started.html#connecting-the-h9000r-to-emote-with-a-wi-fi-connection

[jozelli]

Hi,

Thanks for your quick reply!

I installed the WiFi link as you asked and it is working… Emote opens correctly and now  connects via the Ethernet.  More questions to come!  Thanks again!

Joe

[tbskoglund]

Good to hear!

[jozelli]

Hello again!

 

It appears that every time I shut down the H9000R, I have to go through the same routine when I start it up.

Is there any way around this?

 

Joe

[tbskoglund]

Can you please try doing the USB self-test and send the results to support@eventideaudio.com ? I can help you troubleshoot the issue further there.

https://cdn.eventideaudio.com/manuals/h9000/2.2.11/content/appendix/startup_seq.html#usb-self-test-mode

[jozelli]

Hi,

I performed the test an it seems to have passed.

Attached is the .log file.

Joe

[tbskoglund]

Sorry, the attachment did not go through.

Please send it to support@eventideaudio.com and we will troubleshoot the issue there.

[ONEMUSICSTUDIO]

Hello,  just got a H9000R and emote does not find it via Ethernet cable.  I have a mac Studio M1.  I used cat5, cat 8, either worked.  I checked my network and it shows a “Self assigned IP” with a yellow dot.  I tried using the + sign in emote to to manually added, i sued the Ip in my network, it made the H9000 appear in the upper left part of emote, I clicked on “automatic Connect’ and showed an error msg (See Attached picture).

I believe this H9000R is an amazing unit, but if cannot connect it’s just disappointing.

 

Please, can someone help me to fix this issue?

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[tbskoglund]

Hi there,

Sorry that you are having connection issues. I believe that we are already troubleshooting your issue via a support ticket, that will be your best option for getting help to resolve this issue.

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