Eventide Space goes Crazy

[thetipico]

Hi,

I'm very worried because in one year and a half my Eventide Space has turned crazy, it doesn't work. It's simply that the screen goes crazy and it doesn't start. I attach a video so you can see the problem. What can I do? Since I don't know how does the warranty of your products work in Spain.

Video Link: https://www.dropbox.com/s/t6h91a2d7mxtmql/Eventide-iPhone.m4v

Thank you

PD: The USB port is also inoperative and I can not update to a previous version of the firmware.

[nickrose]

Make sure you are using the Eventide Power Supply – my guess is that the power supply is bad.

If the Power Supply is OK, try "restore factory system settings." If this fails, you should go to your dealer, or support@eventide.com.

You will find Warranty Information at the back of the User Manual.

[robertthompson]

I'm having exactly the same problem with mine and have found references to the same issue on other forums. This sounds like a real problem with an expensive pedal.

[thetipico]

Solved!

The original Eventide AC/DC Adapter failed. I replaced with a generic adapter and it works correctly.

what a relief!

Thank you for your attention

R.

[thetipico]

The new adapter I bought recently to replace the original one has just got damaged. I have a question: the original Eventide adapter says it's 9V – 500 mA (the same that the one I've bought to replace it), on the other hand, in the Space input connection it says 9V – 1200 mA. Can you help me with this? 

Thank you so much!

[nickrose]

Everyone complained about our big (1200mA) power supplies, so we introduced a smaller one. Unfortunately, some of these are not as good as the bigger ones. Anyone who thinks they have a bad one should contact support@eventide.com.

The pedals need about 500mA at startup, and about 350mA thereafter, so a supply rated at 500mA should be OK.

Note that the usual warranty warnings apply. You can get official Eventide supplies from the Eventide Web Shop.

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