Factor switch issues

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    • January 6, 2013 at 3:59 pm #109459
      Anvio
      Participant

      Hey guys!
      I've been experiencing an issue with the presets switches of my PF.
      It occured a few times in the past year: they would go haywire and stop engaging/disengaging, randomly.
      I posted a message asking for any advice and it seemed to be a matter of bad switches (purchased my unit in 2010).

      Oddly enough, the switches go back to working condition every time, after a while (I couldn't send it for service because I need it very often on my main board, even when one of the switches isn't working).

      I must mention that every time it happened, I was gigging, thus I have a remark: could it be due to unstable power distribution from the venue (i.e. sudden drops in the voltage flow), instead? Maybe a power conditioner could fix this?

      Thanks a lot!!

    • January 8, 2013 at 9:34 pm #124163
      achaput
      Moderator

      Hello,

      Are you using the latest PitchFactor software? Check out the PitchFactor Update page for more info-

      http://www.eventide.com/Home/Eventide/AudioDivision/Products/StompBoxes/PitchFactorUpdate.aspx

    • January 9, 2013 at 9:02 am #124164
      Anvio
      Participant

      Hey achaput, thanks for replying!
      I'm currently using the latest production software – 3.0.0[19] – , not the beta one… you suggest that it could fix this kind of issue with the switches (I'm asking because they don't mention it in the Update utility page)?
      Thanks a lot!!!

    • January 9, 2013 at 5:12 pm #135119
      achaput
      Moderator

      If it's a software glitch, then updating and/or initializing could fix the problem. Initializing will erase your presets so you will want to back them up first using Factorlib, found here.

      To initialize:

      Power up the unit while holding down both the middle footswitch and the encoder button for a few seconds.

      If you still have problems you should email support@eventide.com as the unit may have to get repaired.

    • January 9, 2013 at 5:16 pm #135120
      achaput
      Moderator

      You may want to test in varying locations to rule out unclean power.

    • January 10, 2013 at 10:29 am #135122
      Anvio
      Participant

      achaput:

      You may want to test in varying locations to rule out unclean power.

      I could use a tester (in new venues, since I can't go back to every single club I gigged in), but I'm wondering if unclean power could cause some kind of issue with the pedal.

      achaput:

      If it's a software glitch, then updating and/or initializing could fix the problem

      I'm going to try again. Thanks!

    • January 10, 2013 at 3:47 pm #135123
      wedelich
      Moderator
      Eventide Staff

      The actual latest production software is 3.5.0[4].  You should try that one. 

    • January 11, 2013 at 10:17 am #135125
      Anvio
      Participant

      wedelich:

      The actual latest production software is 3.5.0[4].  You should try that one. 

      Ok, thanks! Sorry, I thought that it was a beta version as they mentioned it here http://www.eventide.com/Home/Eventide/AudioDivision/Products/StompBoxes/PitchFactorUpdate.aspx

      Thank you very much, I'll let you know!!!

    • January 29, 2013 at 8:26 pm #135188
      Anvio
      Participant

      Hey Wedelich, I have the latest production software, but the problem is unfortunately unaffected… what's your opinion? Could it be a software glitch or "just" a mechanical problem with the switch?
      Thanks indeed!!

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